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#461 ·
One of the reasons I went for an EV rather than a hybrid was I’d decided it was time after many years to give up doing my own engine maintenance.
Car went in a couple of days ago, as it happens the dash cam was on for some of the time, but couldn’t see any of the procedure but time stamp showed it was in the workshop around 4 hours. Must admit impressed with how clean & tidy they keep the bay, everything on the bench ready as he drove in (brake fluid, cabin filter, box of coolant). Saw him pour in at least 4 containers of coolant – I assume 2L each. Fluid is a darker blue than previous.
I hadn’t had a coolant warning so no comment on that.
 
#462 ·
@yippee so, just under 24 hours later after getting the car from the dealer, I got the light again. If you're a Hyundai dealer, and your one and only job is to know and service your product, you'd think they'd know what to do, eh? Actually, I'm glad this happened a day later and not a month later as it gives me time to fight with Hyundai before deciding what to do with the car. I will call Hyundai USA to open a case.

I have a dash cam on in the car. I reviewed the footage, the car was on a lift for no more than thirty minutes, and then reparked. I am livid. Because each of the four cars on here that had this done in the last month or two, have had different procedures performed. This is inexcusable.
 
#463 ·
cityfinch said:
@yippee so, just under 24 hours later after getting the car from the dealer, I got the light again. If you're a Hyundai dealer, and your one and only job is to know and service your product, you'd think they'd know what to do, eh? Actually, I'm glad this happened a day later and not a month later as it gives me time to fight with Hyundai before deciding what to do with the car. I will call Hyundai USA to open a case.

I have a dash cam on in the car. I reviewed the footage, the car was on a lift for no more than thirty minutes, and then reparked. I am livid. Because each of the four cars on here that had this done in the last month or two, have had different procedures performed. This is inexcusable.
Click to expand...
I would take it with a grain of salt.
Some years ago, my brother noticed a vibration in a Honda Accord that I owned. Took it to the dealer that sold me the car and they diagnosed a faulty transmission. The day I picked up the car, the paperwork, all the many pages, referred to the transmission replacement EXCEPT for the last line on the last page, which mentioned a wheel bearing replacement. There was nothing wrong with that transmission. I was pretty livid then.
100 years in, either by ignorance, stupidity or outright fraud, they still can't seem to diagnose what's wrong with combustion cars.
How are they supposed to diagnose EV's? They don't have a clue what to do without direction from the mfrs.
In the meantime, maybe next week or maybe further out, whenever they get the part, they'll change my "water pump" and, maybe, that'll do it?
I'll report back.
Until then, who knows?
 
#464 ·
I'm not sure I'm following the analogy. To answer your question about how they are they supposed to diagnose EV's? Have the EV team from south korea make a video presentation about the most observed issues, TSBs, campaigns, etc. Have mechanics view it for half an hour once a week for a few months.
 
#465 ·
cityfinch said:
I'm not sure I'm following the analogy. To answer your question about how they are they supposed to diagnose EV's? Have the EV team from south korea make a video presentation about the most observed issues, TSBs, campaigns, etc. Have mechanics view it for half an hour once a week for a few months.
Click to expand...
Yes, of course, if they were interested.
But they're not, they don't want to sell ev's because there's no money in them; they're going to extend their run as much as possible.
They want everybody to send handwritten, okay, maybe typed letters via mail just like their gramps did when he owned the dealership thanks to his good ole boy buddy in the legislature
passing that law prohibiting manufacturers from selling direct.

There's an ev repair shop in Poland that can diagnose and make certain repairs on ev's over the phone. Doesn't Tesla doesn't know exactly what transpires with their cars OTA?

What % of a dealer's profit comes from the service area?
Projecting 10 or, maybe even, 5 years down the road, how many service bays do you need to rotate tires and change cabin filters?

Maybe all the dealers got together at some retreat somewhere and decided they were going to confuse things as much as possible; pretending not to be able to do repairs
properly; that things are very difficult so that people think the cars aren't worth the aggravation and we all gravitate back to their little combustion darlings.

That would be a great conspiracy, pass it on!! /S

It's crystal clear, really.
 
#466 ·
yippee said:
They want everybody to send handwritten, okay, maybe typed letters via mail just like their gramps did when he owned the dealership thanks to his good ole boy buddy in the legislature
passing that law prohibiting manufacturers from selling direct.
Click to expand...
I have to say, buying our Tesla was the most pain-free, zero upsell, quick-in, quick-out, quick pick-up car buying experience that my wife or I have ever had. We were beyond impressed...
 
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#467 ·
Here's my report.
I picked up the car, today.
The write-up says:
"No DTC (diagnostic trouble code) in the system and coolant at the proper level. Found no applicable TSB"

No TSB is odd, no? Maybe there is no TSB in the U.S.?
Further, they called Tech Line and were told to perform an actuation test on electric water pump and check for rpm. Also drained coolant and found
crystallization in the fluid.
So to summarize, they replaced the lower electric water pump and performed coolant flush on both battery and motor.
Also, cleared all DTC and performed coolant air bleeding on GDS (Google says GDS is Hyundai Global Diagnostic System)
The EWP ASY Part no. is 36910--0E500
It also shows:
00232-19091 (3) and 0232-19111 (4) which I believe are the coolants.

I'll be back to this thread with any other news.
Hopefully, there won't be any as I keep motoring down the highway in my electric magic ride.
 
#468 ·
Glad, also, to know that pump is not in the battery but here:
36910-0E500 Genuine Hyundai Ewp Assembly

I thought I read somewhere that the pump was in the battery? Guess I'm thinking about something else.
Switching the pump can't be a complicated job if they ordered the part on Friday and had it done by Monday afternoon, no?
The coolant flush is another matter.
 
#469 ·
TheSpider9319 said:
More details about the coolant used.


More info about the coolant.
View attachment 47036
Click to expand...

Hey everyone,

Since my last post, on January I got my coolant refill light and went to the dealer for another rutinal coolant flush. Things went well until 3 weeks ago when the coolant refill went back, but only one time and dissapeared. I was close to my M5 service, for 42k km, and I decided to wait for service and the flush at the same time.

Yesterday I leave my car to the dealer, I was in a hurry for work reasons, and the customer services people where kind to let me leave my car there before they open at 8am. They didn't told me anything about the car, I supose that customer service people are not the mechanics who service the car and they don't know every little detail. I just told them it was due for M5 and the stupid coolant issue, so I went to work and planned to pick up the car in the afternoon as I always do.

When I went to pick up the car, the same customer service person told me that he had good news.

He told me about the campaing that I read before on this forum, that they have a new machine for doing the procedure, and a new coolant. Also he told me that they had this same problem with all the phev cars, they service more of this cars than pure EVs.

So after all this text I got some pictures of the procedure:



This is the new machine working on my car
Image

This is where it connects to the coolant loop
Image


This is the new service manual or procedure that they got from hyundai.
Image


They also did this update, if someone has more info about what this is about I would love to know
Image

And they also did some draining but I dont know if its coolant or something else, the customer service guy didn't know about


Image


So thats all, I hope it helps and gets rid off this issue.



Finally I want to appraciate the customer service that I got from the dealer. This was a very bad situation for us but also for them, because they cant do anything about if Hyundai dont have an official solution.
I try always to be kind with people, because they are just working and they aren't the culprits, and they appraciate it. I think that hyundai didnt make enough effort to fix these situation, and if the phev didn't had the same problem, we will be fu****.

All warranty issues, need to be adressed with max urgency and get the customer some solution, or partial solution menwhile they get a real solution. A policy for lending cars to users when they need to do some work will be the top cherry, in my case was the only thing I was very mad. We have a car, or 2 because we need them. And if we have a car with warrany, it's because we want some kind of assurance that the car will do it's job.
 
#472 ·
FastEater said:
Looks like the dealer gave you a lot of access into the workshop to take those photos!
Click to expand...
They did the photos. There is a web portal that you have access and they upload pictures and short videos about what they do with your car. I don't know about other brands, this is the only car I bring to dealerships
 
#473 ·
My Coolant flush & swap was done several weeks ago. This last 10 days I've done 2400 km driving down to south of France & back to UK, and haven't had a single instance of the Refill coolant warning message at all. As far as I'm concerned, the problem can be fixed, and I'd like to thank Richmond Hyundai in Portsmouth for a good job well done.
 
#480 ·
Warning light on mine hasn't appeared for a good 3 weeks now, it's certainly a very bizarre sort of error. Wonder if it was some sort of airlock. I did open the reservoir cap a few weeks ago whilst the heating was running full, and there was definitely a little hiss indicating some escape of air.
But no warning message since, so I haven't bothered contacting the dealer.
 
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