[jediobiwan]

I tried it a couple of days ago, unplug at 29min and plugged back again immediately after, was able to get another free session.

I wonder if there is some EA software glitch that thinks the charging session got interrupted or something, like I said I had that happen when I tried moving over one charger (no one else on any of the three other chargers) the first time I used my free 30 minute session.

 

[jediobiwan]

I tried EA for the first time yesterday -- they EA station recognized the car upon plug-in and was able to charge without any other login. I assume it looks at VIN.

I've been annoyed that the Apple Wallet card EA provided doesn't work to start charging, I have to go to the app and tell it to start. That said, would be cool if it recognizes the car and doesn't need any interaction with phone at some point.

 

[Mathieu]

I wonder if there is some EA software glitch that thinks the charging session got interrupted or something, like I said I had that happen when I tried moving over one charger (no one else on any of the three other chargers) the first time I used my free 30 minute session.

Maybe it just doesn’t enforce the cool down period when you stop the charge before the end of the 30min session?

 

[ColorMeTeal]

Manual states DC once per month, more regular use may lead to quicker degradation, one would only know this if they did and there was a test comparison.

This seems like kind of a BIG deal...

 

[Gonzohawk]

I used a 350kW EA charger yesterday. The session was only 23 minutes but I got charged for it! Has anyone else had this problem?

 

[Mathieu]

I used a 350kW EA charger yesterday. The session was only 23 minutes but I got charged for it! Has anyone else had this problem?

Did you activate the Ioniq5 premium offer plan in the EA app? if you did you should call customer support.

 

[nXt]

I used a 350kW EA charger yesterday. The session was only 23 minutes but I got charged for it! Has anyone else had this problem?

You need to redeem/activate free charging in the app/your account. It will show up under Plans and Payment that you're enrolled in 2 years free 30 minute charging and set as default payment. Note that if you charge over 30 minutes you will be charged overage automatically. Charging does not stop by itself at 30 minutes.

 

[Gonzohawk]

Did you activate the Ioniq5 premium offer plan in the EA app? if you did you should call customer support.

Yes, it shows that it’s activated but it says I have 0 years included. So there appears to be a problem with my account.

 

[nXt]

Interesting. Mine doesn't even show that bar and it works.

 

[Mathieu]

Yes, it shows that it’s activated but it says I have 0 years included. So there appears to be a problem with my account.

It shows the same thing on my end, but it worked fine when I charged the other day.

 

[Mathieu]

Interesting. Mine doesn't even show that bar and it works.

Are you on android? I think the app is slightly different compared to iOS.

 

[Gonzohawk]

It shows the same thing on my end, but it worked fine when I charged the other day.

I just noticed on my screenshot that it says Maximum Power Level: 250kW... I used a 350kW charger, I supposed that could have been my problem. Has anyone else used a 350kW charger and NOT been charged?

 

[Mathieu]

I just noticed on my screenshot that it says Maximum Power Level: 250kW... I used a 350kW charger, I supposed that could have been my problem. Has anyone else used a 350kW charger and NOT been charged?

Yeah I did. Are you sure you were charged? during my charging session, it was showing a cost, but then at then at the end it indicated that the cost of charging was nullified by the offer.

 

[Mathieu]

 

[nXt]

I just noticed on my screenshot that it says Maximum Power Level: 250kW... I used a 350kW charger, I supposed that could have been my problem. Has anyone else used a 350kW charger and NOT been charged?

I don't think so, I went to two EA 350kW chargers yesterday and both were free.

 

[Gonzohawk]

Yeah I did. Are you sure you were charged? during my charging session, it was showing a cost, but then at then at the end it indicated that the cost of charging was nullified by the offer.

Yep, definitely got charged.

 

[zoooooooooom]

My free charging took a couple days to start working even though the app said it was activated. I had to email customer support twice to get refunded. Then it just started to work!

 

[Gonzohawk]

My free charging took a couple days to start working even though the app said it was activated. I had to email customer support twice to get refunded. Then it just started to work!

Well, I guess that answers it. Thank you! I will contact EA and see if I can get a refund.

How did you email them? Through the app?

 

[Ste5]

No, you can't use Electrify America with Chargpoint, two competing charger networks. Why would you think you could?

Because some do have roaming agreements and it's something the industry is trying to work towards, but Electrify America is a laggard in that area. ChargePoint can start an EVgo charge session and vice versa, for example, but neither of those will work with Electrify America for the moment.

 

[zoooooooooom]

Through the app worked for me. Same day refund.

They also suggested me call before I start a charge so they can activate it for free and avoid the payment manually on their end. But I found that to be a pain to get on the phone when I wanted to charge.

So I just had them refund me post charge then my plan kicked in and zoooooooooooooom. Get those free KW.

Well, I guess that answers it. Thank you! I will contact EA and see if I can get a refund.

How did you email them? Through the app?