To unlock my charge door, I have to unlock the car then click the unlock button again and push the door slightly to open it within 10 seconds.

I suggest you might want to try locking the car now, then clicking unlock twice.
The button that normally holds the door shut should now be pushed carefully to release the lock within 10 seconds of pushing unlock the second time.

 

To unlock my charge door, I have to unlock the car then click the unlock button again and push the door slightly to open it within 10 seconds.

I can always open the charging door as long as the car doors are unlocked. No need for a second press of the unlock button, and no re-locking after ten seconds.

Car doors locked --> Charging door locked.
Car doors unlocked --> Charging door unlocked.

Simple as that. Now, the locking of the charging cable is a different story...

 

Let's see what the dealer thinks. Maybe send a pic?
Hope you get it solved. You didn't damage the door opening it?

 

There is only a button-driven release from the key fob, as far as I know in my experience on the PHEV.
NOT a push-to-release, to preserve the security of a charging door..?

 

Hi, i have a problem with my Charge door. The pin that holds the door in place sometimes does not release the door when pushed. Today i had to forcebly open the door and the pin is still retracted and i cannot loosen it.

Yes, I got that problem last winter and had to use a wooden stick to force it open, as gently as possible. The solenoid that should release the opening mechanism (unlock it) had stopped working.

I lived with the problem for months and got it fixed after the next service. They had to order not only the defect part, but the whole lid/door with the mechanism. The lid/door itself had to be painted at another garage that specailizes in painting. So it took weeks, even after the problem was diagnosed. I fact, the lid/door itself wasn't changed until March 13th this year, when my charging problem was fixed, as the old door really was undamaged.

The charge door is complicated. There are three kinds of locking involved:

1. The simple, manual/mechanical lock that just holds the door in closed position, when the car is recently unlocked. This unlocks by pressing the door inwards half an inch or so.

2. The locking of this simple opening mechanism when the car is locked. This prevents opening the door by pushing, in this state.

3. The locking of the cable, so it cannot be removed. This happens when the cable is attached and the car is locked, or ten seconds after the car is unlocked. It may, however, be automatically unlocked when the car has been charged, the charging is finished, and the button on the dash to unlock the cable is in the auto state.

PHEV assumed.

 

Hi, i have spoken to the garage today. They are not aware of this problem and i will be leaving my car with them on the 17th of April. Until then i cannot close the charge lid properly but this should not be a problem.
I will keep everyone posted as and when something happens.

 

I had this problem last winter (winter 2018). I used WD-40 to get any ice out which caused it to stay down. Then I cleaned it off with soap and water and used a plastic treatment like Armour All. So far this past winter (winter 2019) had zero problems with it and when it comes time to wash the car I always open the charge door to make sure the pin area gets cleaned and I use Armour All or any other plastic treatment on the pin.

 

Has anyone tried the manual override in the trunk?

I have a 2018 (BEV) and had one instance when the charging door didn't open. I remembered that my salesman showed me the manual override (not a technical term - a thing you pull attached to a "string" that's directly hooked up to the door). Anyway, I used this override and the door popped open instantly. Since that one case (during a sub-zero Canadian winter day), I haven't had any issue with the door...yet.

 

Car left now at dealer, hopefully it should only take one day to fix this. They were aware of some similar cases.

 

The dealer could not solve the problem yesterday. They need to order parts and i have a new workshop time in the middle of May.

 

All fixed ??. The dealer has exchanged the whole charging house, lock and pin. Everything gaurantee

 

Hi Shawn,

I seem to have the same problem with my charging door as the one you described and got fixed. My charging door won't open any more.

I talked to the dealer on the phone today and they had never heard of the problem apparently. As I also am in Sweden, I am interested to hear which dealer fixed your car? I thought maybe I can give my dealer their contact info and explain that they fixed a similar problem.

 

I've just encountered the same problem, charging cap will not open, normally just a push open/push close operation. Looks like a design fault.

 

I'm at the dealer right now getting this problem fixed too. The little cover retainer lock need to rotate to unlock the mechanism allowinh the cover to pop out when pushed. You can normally hear it rotate, at least I could on mine. It stopped making that noise when it failed. So it's either a failed actuator motor or it's jambed somehow.

I'll post the outcome.

This seems to be a design problem considering how many people have posted here.

 

I'm at the dealer right now getting this problem fixed too. The little cover retainer lock need to rotate to unlock the mechanism allowinh the cover to pop out when pushed. You can normally hear it rotate, at least I could on mine. It stopped making that noise when it failed. So it's either a failed actuator motor or it's jambed somehow.

I'll post the outcome.

This seems to be a design problem considering how many people have posted here.

So, the dealer has to order parts, too all of 15 minutes to diagnose, part should be in next week they said. Hope it arrives pre-painted, we'll see I guess.

 

I have had this problem after 30 months. I read the forum. I managed to force open the door with my fingers without too much trouble. Charged the car. Tried the charging door switch with the car on and off. Nothing. Tried to close the door but it would not close. I then had a look at the protruding cylinder and first tried to twist as it locks onto the door. The I pushed it more and more firmly and it went in and came out with some resistance. I then sprayed with WD40 and pushed it in and out several times.
Now it works fine.

 

Be careful using WD40 as it isnt a lubricant it’s a water dispersant, on some plastics it
Can actually make them swell so totally negating what you are hoping for,
A silicone grease or furniture polish is preferable,