[SiGmA_X]

The dealer only replaced the charging lock. It was stuck and wouldn't close when charging but it didn't affect level 1 or 2 charging, only level 3. Does your charge lock close when you start to charge your car?
It would be nice to have a flow chart of level 3 charging requirements.
Let me know when they repaired your issue and what the repair was if you do not mind. Eventually owners would be able to use these posts to help with their issues! Hopefully they get it identified and repaired quickly!

Yep, mine locks. I get a "vehicle communication lost" (that's not precisely what it says) error on the charging station shortly after initiation.

I'm very curious if the dealer had any luck with it... I saw the battery is sitting at 99% tonight (it's at the dealer right now), which makes me think they plugged it into L2, as DC can only go to 94%. I'm more than a little concerned the dealer has no idea what they're doing.

We'll see how it goes, I'll report back.

 

[DiverJay]

I took my Ioniq back to the level 3 chargers and used a different one this time. It worked! The dealer replaced the charging lock and it looks like the first charger I used wasn't working.

Thank you for sharing this info. I have a 2017 Ioniq EV and recently, the charging lock actuator went out and it no longer charges on a level-3 charger. I suspected there might be a correlation between the two issues but wasn't sure. At first I was reluctant about fixing this myself. However, after reviewing the applicable Hyundai Service Bulletin (https://static.nhtsa.gov/odi/tsbs/2018/MC-10151892-9999.pdf), I figured it was simple enough.

I ordered a new Inlet Locking Actuator p/n#91999G7310 from South Korea. Cost with shipping was $75 and took a week to get here. Installation took approximately 1-hour. Admittedly, I did not go through all the protocols to disconnect the EV battery. However that was a personal choice based on the fact I was dealing with well insulated cables and not bare wire. To me, the risk was minimal. Opinions will vary.

Yesterday, I took my vehicle on a 250 mile test drive and stopped at 4 different charging stations on the EVGO and Chargepoint networks. All attempts were successful. My problem was fixed quickly and economically.

 

[LovemyIoniq]

Thank you for sharing this info. I have a 2017 Ioniq EV and recently, the charging lock actuator went out and it no longer charges on a level-3 charger. I suspected there might be a correlation between the two issues but wasn't sure. At first I was reluctant about fixing this myself. However, after reviewing the applicable Hyundai Service Bulletin (https://static.nhtsa.gov/odi/tsbs/2018/MC-10151892-9999.pdf), I figured it was simple enough.

I ordered a new Inlet Locking Actuator p/n#91999G7310 from South Korea. Cost with shipping was $75 and took a week to get here. Installation took approximately 1-hour. Admittedly, I did not go through all the protocols to disconnect the EV battery. However that was a personal choice based on the fact I was dealing with well insulated cables and not bare wire. To me, the risk was minimal. Opinions will vary.

Yesterday, I took my vehicle on a 250 mile test drive and stopped at 4 different charging stations on the EVGO and Chargepoint networks. All attempts were successful. My problem was fixed quickly and economically.

Congrats on getting it working again! I like the "250 mile test drive!"

 

[brucal01]

Hi All - I've seen a few threads on this, but no solutions.

I've got a 2020 Ioniq, Level 2 charging works fine. Have gone to half a dozen fast-charging stations, been on the phone with the EVGO and Electrify America operators while attempting, they have reset the chargers, etc to no avail. It always initializes (& Blue Link shows 'Connected to DC Fast Charger'), but before it begins charging it says 'Lost communication with the vehicle.' and then disconnects.

Can anyone share a picture of their CCS connector port (the bottom two prongs). Mine has two white plastic bits in there that would make sense as not being necessary, but no way for me to know! My dealership is absolutely worthless, wasn't even aware of what DC fast charging is. (Alexander of Oxnard - avoid at all costs).

Any help or links to threads I might have missed would be appreciated!

I am still having this issue. I took it to my local dealer and the following DTC codes were pulled from the car. bms p1bac00, obc p0d27, ccm c182c00. My charging lock was non-functional, the dealer ordered, removed and replaced the faulty charging lock. However the dealer does not have a level 3 charger and it was today when I found two level 3 chargers in my city. I took it to test and behold, I still have the same problem. I contacted Hyundai Customer Care and got the issue elevated. Waiting for them to call, but in the meantime I will be calling the dealer for them to look at it again and this time the charging lock is not the problem. It would be nice if Hyundai had a flow chart of how level 3 charging works on the car. I will update again when the dealer looks at my Ioniq again.

I've had the exanct same problem with my 2019 Ioniq ekectric. I took it (again) to the dealer today and they notice that one of the plastic caps on the lower two terminals is missing, so they are ordering a . new part. Strangely, you can't just get the little plastic cap but have to replace the whole receiver mechanism asty cost of $2800. Luckily it's still under warranty, and I have no idea how long it will take to get the part. Hope this helps. Hope this works.

 

[LovemyIoniq]

I've had the exanct same problem with my 2019 Ioniq ekectric. I took it (again) to the dealer today and they notice that one of the plastic caps on the lower two terminals is missing, so they are ordering a . new part. Strangely, you can't just get the little plastic cap but have to replace the whole receiver mechanism asty cost of $2800. Luckily it's still under warranty, and I have no idea how long it will take to get the part. Hope this helps. Hope this works.

Does the charging lock still work?

 

[Wavy]

This seems to be a common problem. My Ioniq 5 will not DC fast charge and yesterday my dealer confirmed it was faulty with the following:
"Carried out investigation into DC charging fault. Appears vehicle thinks charging overheating so shuts down. Will require master technician diagnosis for a few days".
A friend of a friend with a Kia EV6 (basically same car with a different skin) had the same problem. I am in UK, but any suggestion above that vehicle does not have fast charging in some markets seems unlikely. In fact Ioniq 5 is supposed to have faster charging (350kW, if you can find a charger that good!) than most anything else around. I now have to book it in again and will update once diagnosis complete.

 

[msaccoa]

Hi All - I've seen a few threads on this, but no solutions.

I've got a 2020 Ioniq, Level 2 charging works fine. Have gone to half a dozen fast-charging stations, been on the phone with the EVGO and Electrify America operators while attempting, they have reset the chargers, etc to no avail. It always initializes (& Blue Link shows 'Connected to DC Fast Charger'), but before it begins charging it says 'Lost communication with the vehicle.' and then disconnects.

Can anyone share a picture of their CCS connector port (the bottom two prongs). Mine has two white plastic bits in there that would make sense as not being necessary, but no way for me to know! My dealership is absolutely worthless, wasn't even aware of what DC fast charging is. (Alexander of Oxnard - avoid at all costs).

Any help or links to threads I might have missed would be appreciated!

I have this problem too. Gone to 2 different dealers and called Hyundai. It’s a software update that removed fast charging capabilities. My lease ends this year and I was going to get an ioniq 5 but now I’m buying anything but a Hyundai.