[MrMjay]

Thanks for the update, so far I'm 7 days patient with no reply

Well, I sent the email on 29th April, and received a reply on 15th May....

 

[emaijala]

Thanks for the update, so far I'm 7 days patient with no reply

I sent an email to Bluelink and logged a service request with Hyundai. I got a call from the service, and they basically said what's already said here that they can't do anything about it and that I just need to wait for a reply to my email. They also said that the issues are widespread, and the Bluelink support may be even slower than normal to respond. Who could have thought that this miserable implementation would cause support issues when there's no self-service option for getting the connection restored???

Regarding the "unstable" connection, the car apparently can't distinguish between a properly unstable connection and the connection being blocked by the servers. Which, as far as I can see, is a lousy "brute force" way to disable Bluelink. One would think that there could be a better sort of soft-blocking that would allow you to keep the connection alive but not service any requests...

The things that annoy me most about this are bad implementation and communication from Hyundai, and the fact that scheduled charging apparently requires Bluelink as well.

I'm only 6 days patient...

 

[Iscasteve]

It's absolutely ridiculous how they've allowed this situation to happen.
They've had at lest 3 years to implement a system!

 

[emaijala]

Yeah.

Apparently Bluelink's been down today at least in Finland. I know it's a slim chance, but fingers crossed it's because they're rolling back the subscription requirement to allow them to fix the issues first...

 

[jjioniq5]

I received an email today, Bluelink Store - Pre-booking Conversion Notification. This confirms that my Bluelink subscription has been activated. I also have a Current Plan Bluelink Plus tile in the App that has replaced the notification tile.

As previously detailed, I had to use a new email address to access the Bluelink store and then re-register my Bluelink with the new email.

I also found that when pre-ordering in the Bluelink store, the adding your payment card step during the ordering made it seem like I had completed it. But I actually had to go back again after adding my card to order the product. You can check you have pre-ordered from the My Page > Order Details menu. You should also get an email, Your pre-booking is confirmed.

My OTA just completed yesterday, the day my Bluelink was due to expire. It took 5 short journeys of less than 35 minutes to complete it. Be patient because it does resume from where it started.

 

[taylorps32]

My subscription expired last Monday 12 may. Next time i used the car i was advised that ive been successfully disconnected. Nothing has worked since wrt bluelink functionality. No access to bluelink store and impossible to subscribe. Dealership could not help but told me to contact 0800 981981. The helpful Hyundai person advised that subscriptions wont roll-out until 1st June and offered his apologies. I live in hope, but its no way to run a brewery.

 

[Leafocaster]

The helpful Hyundai person advised that subscriptions wont roll-out until 1st June and offered his apologies. I live in hope, but its no way to run a brewery.

Even though a few forum members have successfully had their Bluelink updated in the car and in the app without any problems?

 

[MrMjay]

My subscription expired last Monday 12 may. Next time i used the car i was advised that ive been successfully disconnected. Nothing has worked since wrt bluelink functionality. No access to bluelink store and impossible to subscribe. Dealership could not help but told me to contact 0800 981981. The helpful Hyundai person advised that subscriptions wont roll-out until 1st June and offered his apologies. I live in hope, but its no way to run a brewery.

I am not sure that the people who man the helpline can be relied upon to provide accurate or helpful information.

I would send an email to the Bluelink support team (and wait patiently for their reply......).

 

[taylorps32]

I can only surmise that those lucky individuals' subscriptions hadn't lapsed and that they had not been disconnected.

 

[Leafocaster]

I’m tempted to access “Dealer Mode” in the car and reset the system to factory spec. I have a feeling this may clear the error and start from scratch again?

So far after 10 days I’ve had no response from: bluelink@hyundai-europe.com but I’ll be patient and wait a little longer.

Anyone know for sure if a Dealer Mode reset would solve the blocked Bluelink issue?

 

[Leafocaster]

Any updates on this situation from anyone? I'm still waiting for Bluelink to respond to my email from the 10th of this month...

 

[Iscasteve]

No response from my email of 13th May yet.

 

[Leafocaster]

Anyone know for sure if a Dealer Mode reset would solve the blocked Bluelink issue?

I accessed Dealer Mode using the 7 3 1 method. I’m sorry to say that apart from deleting everything, although Bluelink did a pretty good job of that when it was deactivated, nothing has changed. I still can’t activate Bluelink in the car and my Bluelink app refuses to connect to the car.

The Hyundai dealer has been no help and I’m still waiting for a reply to the email I sent to Bluelink 2 weeks ago

 

[MrMjay]

My Bluelink was due to expire on 24th May. I prebooked the subscription renewal a few weeks ago.

At midnight I received this email:

"Bluelink Store - Pre-booking Conversion Notification

The Bluelink product you have pre-booked, was successfully converted to a active subscription." Bluelink is working fine, and the app now shows an expiry date of 31/12/9999 (I chose the monthly subscription). So it seems that it does work... or at least it did for me.

 

[MIkeS]

My Bluelink was due to expire on 24th May. I prebooked the subscription renewal a few weeks ago.

At midnight I received this email:

"Bluelink Store - Pre-booking Conversion Notification

The Bluelink product you have pre-booked, was successfully converted to a active subscription." Bluelink is working fine, and the app now shows an expiry date of 31/12/9999 (I chose the monthly subscription). So it seems that it does work... or at least it did for me.

Mine was the same (but it was due to expire on 15 May). I hade the notification in the car and app. Clicked through on the app and pre booked the subscription and it all activated as expected.

 

[Leafocaster]

I also got confirmation of my Bluelink Plus pre booking. Expected Payment Date is today, so we'll see?
I just checked in the car and nothing has changed, the B symbol top right of the screen is still circled in red indicating to me that Bluelink is disconnected.

Bluelink Store - Pre-booking Conversion Notification Hello …………. The Bluelink product you have pre-booked, was successfully converted to a active subscription. Subscription Detail Product Name Bluelink PLUS Purchase Type Year subscription Subscription Conversion Date 05.10.2025 Expected Payment Date 05.25.2025 An actual payment will be charged to your registered payment method after the 14-day withdrawal period. For more details, please visit the Bluelink Store. Thank you. [Inquiries] Customer Service: bluelink@hyundai-europe.com

 

[GregBrew]

It appears that if BlueLink is allowed to expire before trying to renew the subscription, carnage ensues.

 

[Iscasteve]

I've just phoned Customer Services again to see if there has been any general updates as it's now been 2 weeks with no response.
They said that last week the CS team had a meeting with the Bluelink team and were told that Bluelink has multiple issues across multiple territories, including accounts, access to the system, and payments.
Some customers who are given the 10-day temporary access to renew their Bluelink then cannot do so due to payment issues.
As such he expects they have not yet responded to me because they are trying to fix all the issues before they do so.
The current lead time from Bluelink for resolution of these issues is "a few weeks".

 

[Sebsal]

I wish i'd seen this thread sooner. My bluelink sub expired after 3.5 years. I did see the option to renew before it expired but now there is now way to get to the store after it expired.

Trying to re-activate via the car just results in the "unstable connection" error. At this stage im just going to live with it as i only have the car until October, but it seems Hyundai doesnt want to take my subscription money!

 

[Iscasteve]

I wish i'd seen this thread sooner. My bluelink sub expired after 3.5 years. I did see the option to renew before it expired but now there is now way to get to the store after it expired.

Trying to re-activate via the car just results in the "unstable connection" error. At this stage im just going to live with it as i only have the car until October, but it seems Hyundai doesnt want to take my subscription money!

If you read back through this chain you will find an email address and process to get this sorted. Mind you it takes about 2 weeks for a response.