Not sure if this message is appearing correctly, anyway;
I experienced similar BlueLink subscriptions problems today and sought clarification direct from very helpful Hyundai customer services who stated the app update was not supposed to have been rolled out until June 2025. In my particularly case the subscription date is also incorrect and I should ignore what appears on the app.

 

Thanks. After some further research, it seems that my Bluelink was meant to be free for 3 years, but the Bluelink store wasn't ready, which is why the free subscription was extended. The Bluelink store has just opened, and so I suppose I need to now purchase it if I want to keep it.

And I can now select the Pro version, which I wasn't able to do before.

 

My Bluelink 5-year free subscription ended earlier this month. I got a message in the Bluelink app and in the car when accessing Bluelink saying so. Hyundai extended it for one month which runs out in just over a week, probably as the store was not ready yet.
Bluelink Pro is not available for my classic Ioniq only the Plus and Lite products. I’ve subscribed to Bluelink Plus because I use the remote features quite a lot and feel the annual £29 is quite reasonable. When I had a Leaf, I was quoted £149.99 by the main dealer to update the nav system…

 

I just tried to get the Lite option and it said it was not available. The plus was also not available.

 

Have you been notified in the Bluelink app that the free usage period will end soon and issued with an expiry date?

 

Well, I can no longer log into the Bluelink store..

I am getting a message 'Login failed. Try again later'. The password is correct, BTW.

It seems that the only way to log into the Bluelink store is via the Bluelink app - I.e. there's no option to log in via a Web browser.

I am guessing that something went wrong with the Bluelink app and I'll probably need to uninstall it then reinstall it - which is a pain, because the car is shared with my wife.

Will give Hyundai customer services a call.

 

you have to purchase the base plan and then add the others. I am furious about this. My free subscription just ended with no warning. The app is a big part of owner satisfaction so they it to you for free and then to get all services charge 300.00 a year. Why? No apps cost this much. Netflix doesn’t cost this much. I didn’t pay this much for gas before I went electric.

 

The chap at the Hyundai helpline said that Bluelink support is only via email. I sent an email to the Bluelink store support team but had no reply yet.

Has anyone used the Bluelink store from the UK recently? Just checking to see if it's an issue with my app, or perhaps the Bluelink store is down?

 

Has anyone used the Bluelink store from the UK recently? Just checking to see if it's an issue with my app, or perhaps the Bluelink store is down?

Yes last Wednesday, I accessed the store through the Bluelink app on Android, I clicked on the store link waited a few seconds and my car details and VIN appeared. I was then able to choose the Plus option and input my debit card details, it all went quite smoothly really.

 

Still down.... (for me, anyway).

 

Yes same here, login failed...

 

I have had issues accessing the BlueLink store to pay for a subscription. I was getting the same error message as above.

Then I tried creating a new account (after a while the auto login fails and you see the login screen with a create account option). I used a different email address to my BlueLink account and I was able to go through the verification to access the store. I had to agree to some terms and then verify my mobile number. I can't remember doing this with my original email so it might explain the login error loop. I tried resetting my password multiple times too, app data reset on Android and that didn't work.

Now the problem was that I did not have a vehicle registered in the store. So I deactivated from BlueLink on my old email address and re-registered with the new email address.

This means I have lost some stats in the BlueLink app, but I can now access the BlueLink store, see my car, and preorder a subscription.

I tried emailing Hyundai about the login issue days ago and never got a reply.

 

It worked! Thanks.

Registering a new Bluelink account using a different email address fixed the problem. I was able to access the Bluelink Store and purchase the renewal 👍 .

As expected, lost all setting on the Gen5W system , because Bluelink needed to be deactivated in the car, then reactivated with the new Bluelink account. And there's no backup to restore from (because I am now using a different Bluelink account).

But at least it worked... Thanks again

 

^^^^^
Sounds like a plan!

 

My Bluelink 5-year free subscription ends on the 10th of this month (Saturday). I was able to access the store and pay for the Plus option last week and got confirmation. I’ll wait and see what happens on the 10th, hopefully it will be seamless and my Bluelink will continue to function.

Btw, I deleted the Bluelink app on my mobile yesterday, I then re-installed and using my original email and password was able to access Bluelink, but the Bluelink store login still failed as before?

 

My Bluelink 5-year free subscription ends on the 10th of this month (Saturday). I was able to access the store and pay for the Plus option last week and got confirmation. I’ll wait and see what happens on the 10th, hopefully it will be seamless and my Bluelink will continue to function.

Btw, I deleted the Bluelink app on my mobile yesterday, I then re-installed and using my original email and password was able to access Bluelink, but the Bluelink store login still failed as before?

I did the same and had the same results... the way forward seems to be what jjioniq5 suggested in post #20.

 

I'm seriously miffed with the Bluelink renewal process.

2 weeks(ish) ago I received an app notification that my subscription was ending on 6th May.

I tried renewing and the link to the store wasn't working at all.
The following week, another reminder and this time the store opened, showed three renewal options but all failed to load.
I figured it needed to expire before it would allow the renewal.

Tuesday morning whilst away for work without the car, I got a phone notification that the app had disconnected and the subscription had lapsed, offering me to renew. The app opened and forced me to log in, and my car was missing.

Choosing "add new vehicle" led to a choice of scanning a QR code or entering a VIN.
Unfortunately you have to be with the car for either.
I've just got home today and got into the car and discovered it's deleted my driver profile and all my settings!

I went through the process of trying to renew via the the QR, which opens a Web page: https://www.hyundai.com/eu/bluelink-store-renewal.html which returns a 404 error!

I tried the VIN option which said it had sent a 6 digit code to the car. No notification appeared but I found the code hidden in the Bluelink setup menu of the car and entered it into my phone.
I received the message "This import request failed because the network connection of this car is unstable. [5001]"
Checking the car, the mobile signal area displays a "B" with a red "no entry" circle.

So tomorrow I'm going to have to try and contact Hyundai and get this sorted.

3 years of issues with the 12v battery (which I was repeatley fobbed off about until the recent recall), a replacement charging port unit, a grinding noise from the front wheels (which I've been fobbed off about) and I'm royally fed up with the car. Can't wait til next May when it goes back.

 

I'm seriously miffed with the Bluelink renewal process.

2 weeks(ish) ago I received an app notification that my subscription was ending on 6th May.

I tried renewing and the link to the store wasn't working at all.
The following week, another reminder and this time the store opened, showed three renewal options but all failed to load.
I figured it needed to expire before it would allow the renewal.

Tuesday morning whilst away for work without the car, I got a phone notification that the app had disconnected and the subscription had lapsed, offering me to renew. The app opened and forced me to log in, and my car was missing.

Choosing "add new vehicle" led to a choice of scanning a QR code or entering a VIN.
Unfortunately you have to be with the car for either.
I've just got home today and got into the car and discovered it's deleted my driver profile and all my settings!

I went through the process of trying to renew via the the QR, which opens a Web page: Bluelink store renewal which returns a 404 error!

I tried the VIN option which said it had sent a 6 digit code to the car. No notification appeared but I found the code hidden in the Bluelink setup menu of the car and entered it into my phone.
I received the message "This import request failed because the network connection of this car is unstable. [5001]"
Checking the car, the mobile signal area displays a "B" with a red "no entry" circle.

So tomorrow I'm going to have to try and contact Hyundai and get this sorted.

3 years of issues with the 12v battery (which I was repeatley fobbed off about until the recent recall), a replacement charging port unit, a grinding noise from the front wheels (which I've been fobbed off about) and I'm royally fed up with the car. Can't wait til next May when it goes back.

Hey, How did you end up getting this sorted?(if you did!). I am having the same issue after the payment failed because the card I used to pre-order the subscription expired. All cancelled without any warning and user profile deleted from my car. I’ve emailed 2 different Bluelink support emails over a week ago but not heard anything yet…

 

I just clicked on the link in the BL app selected the option I wanted and all worked…..

 

My Bluelink 5-year free extended subscription ended today, and sure enough my Bluelink account has been terminated. Even though on the 28th of last month I selected and paid for the Bluelink Plus subscription, thanks Hyundai…

Bluelink in the car still sort of works although it’s asking me to select a new plan as my existing plan has run out. I’ll give it a day or two to see if it will sort itself out, if not I’ll need to contact Bluelink.

I checked back on the Bluelink Pre Booking confirmation email I received, but there is no code or reference number to quote?

 

There's no reference number, but presumably can quote the VRM or VIN or your email address.

When I called Hyundai's helpline, the chap said that Bluelink Store support is only available via email. And so I emailed them, but had no response....

Mine expires on the 24th, will see what happens then.

Good luck with your endeavours...

 

I’ve spent a few hours over the last 2 days trying to get my Bluelink to work after the 5 years subscription ran out on Saturday. I was able to access the Bluelink store and pay for the Plus option 2 weeks ago but still my Bluelink account was deleted. I’ve reset the head unit multiple times, even disconnected the 12v battery but still the same round and round in circles. Activate also just goes round in circles, the 6-digit code is received by the car but still doesn’t work nor does the Enter VIN option. Somehow the car is still registered in Bluelink and I can’t delete it from the infotainment screen. I can’t delete my original account in the Bluelink app as the network is busy, for the last 2 days?

I’m normally pretty good with technology but this has got me stumped…

Any suggestions for who to contact to resolve this issue. I’m dreading visiting the dealer as they are normally too busy and just tell me they don’t do drop-ins and to book it in for a diagnostic, usually in two months’ time.

 

As I said, mine hasn't expired yet, and so I have no idea what will happen when it does. Like yourself, I 'pre-ordered' the renewal on the Bluelink Store.

Just to say that in my case I removed the car from my Bluelink app, created a new Bluelink profile using a different email address, reset the Bluelink in the car (which deleted all settings and user profiles) and then activated Bluelink in the car using my new Bluelink account. That part went fine.

What you might want to do, is go back to the Bluelink Store, cancel the renewal, then do what I did and reset the entire system around a new Bluelink account (using a different email address) as per jjioniq5's suggestion.

 

Hi, it's "nice" that the number of people with the same problem is increasing.
I emailed Bluelink support directly and tried to contact Hyundai Connected Mobility on LinkedIn, and they said they would forward my issue.

Overall I still didn't get any response and waiting.

The dealer seems to think that they can't do anything about that.

 

I tried registering in the Bluelink app with a different email address but that still failed. When I tried to input the varify code in the car it failed because:
The action failed because the network connection to this car is unstable.

 

I tried registering in the Bluelink app with a different email address but that still failed. When I tried to input the varify code in the car it failed because:
The action failed because the network connection to this car is unstable.

Try it again from a different location?

 

I finally received a reply to the email I sent to the Bluelink Store support two weeks ago, apologising for the delay in responding. I've already resolved the issue, but to anyone who's waiting for a response from the Bluelink think, be patient.....

 

Thanks for the update, so far I'm 7 days patient with no reply

 

I still have the store log in issue. Hyundai are a joke of a company. I don't mind paying for a service but this is a joke. I've got a BMW EV for work and whilst I prefer my Ioniq 5 to drive, the BMW experience is now almost faultless. It has built in analysis of distance travelled and energy used (Hyundai's app is terrible for that) and I can still do remote commands without a subscription.

 

It's absolutely ridiculous how they've allowed this situation to happen.
They've had at lest 3 years to implement a system!

 

Yeah.

Apparently Bluelink's been down today at least in Finland. I know it's a slim chance, but fingers crossed it's because they're rolling back the subscription requirement to allow them to fix the issues first...

 

I received an email today, Bluelink Store - Pre-booking Conversion Notification. This confirms that my Bluelink subscription has been activated. I also have a Current Plan Bluelink Plus tile in the App that has replaced the notification tile.

As previously detailed, I had to use a new email address to access the Bluelink store and then re-register my Bluelink with the new email.

I also found that when pre-ordering in the Bluelink store, the adding your payment card step during the ordering made it seem like I had completed it. But I actually had to go back again after adding my card to order the product. You can check you have pre-ordered from the My Page > Order Details menu. You should also get an email, Your pre-booking is confirmed.

My OTA just completed yesterday, the day my Bluelink was due to expire. It took 5 short journeys of less than 35 minutes to complete it. Be patient because it does resume from where it started.

 

My subscription expired last Monday 12 may. Next time i used the car i was advised that ive been successfully disconnected. Nothing has worked since wrt bluelink functionality. No access to bluelink store and impossible to subscribe. Dealership could not help but told me to contact 0800 981981. The helpful Hyundai person advised that subscriptions wont roll-out until 1st June and offered his apologies. I live in hope, but its no way to run a brewery.

 

The helpful Hyundai person advised that subscriptions wont roll-out until 1st June and offered his apologies. I live in hope, but its no way to run a brewery.

Even though a few forum members have successfully had their Bluelink updated in the car and in the app without any problems?

 

I can only surmise that those lucky individuals' subscriptions hadn't lapsed and that they had not been disconnected.

 

I’m tempted to access “Dealer Mode” in the car and reset the system to factory spec. I have a feeling this may clear the error and start from scratch again?

So far after 10 days I’ve had no response from: bluelink@hyundai-europe.com but I’ll be patient and wait a little longer.

Anyone know for sure if a Dealer Mode reset would solve the blocked Bluelink issue?

 

Anyone know for sure if a Dealer Mode reset would solve the blocked Bluelink issue?

I accessed Dealer Mode using the 7 3 1 method. I’m sorry to say that apart from deleting everything, although Bluelink did a pretty good job of that when it was deactivated, nothing has changed. I still can’t activate Bluelink in the car and my Bluelink app refuses to connect to the car.

The Hyundai dealer has been no help and I’m still waiting for a reply to the email I sent to Bluelink 2 weeks ago