Bumping my thread as well asking if anyone was able to restore the original factory navigation and map software?

 

You can try resetting the system. There's a button on the right side of the climate buttons that you'll need to press with a paper clip. I forgot how long you have to hold it. You can probably find the instructions somewhere on this forum or look it up in the manual.

You can also try updating it with the latest update that was released on the 28th. Your screenshot shows last year's update.

No way to restore to original factory version as far as I'm aware.

 

Thanks dky, I will try the latest update. I was not aware they released a new one on the 28th!
The reset with a paper clip did not help. The hard reset on the computer with battery disconnect did not help either!

 

If the latest update doesn't work, then take it to the dealership. Don't wait for Hyundai's customer service to get it resolved for you, especially if you emailed them (it's better to call them). The service department is there to fix issues. If they can't, they'll try to get in contact with someone that should be able to.

 

The latest update from April 28th did not fix the "maps and navigation not loading" issue. I will be having a trip to the dealership soon. I will update you here with the results.

 

I had this issue in the early 2000's, turned out it was the GPS receiver cable backing out of the antenna on the roof, the dealer re-seated it and they came back. Hopefully it's that simple for you.

 

We will see. I think it is navigation, cause the maps and the navigation was working fine when I got the car from the dealer before I installed the upgrades.

 

krassib, this is the latest US version you should have installed in your vehicle. Post just a few days ago. Can we assume you used the downloaded the updater from the update.hyundai.com website, installed it and let it do is thing?

 

krassib, this is the latest US version you should have installed in your vehicle. Post just a few days ago. Can we assume you used the downloaded the updater from the update.hyundai.com website, installed it and let it do is thing?

View attachment 42469

Ixlr8 correct - I downloaded the updater from the update.hyundai.com website, installed it, and let it do is thing. To be honest the first few times I was getting errors - see attached. But later try it went through! I am sure during those initial errors something was damaged in the map files and after that, the updates will not be able to repair them. But it is a strange dealer and tech support does not know how to restore the original factory-installed software. I am sure there is somewhere backup on the system. It sucks, cause you would have to get to their engineering to fix your car.

 

krassib, you mentioned you did the reset and battery disconnect without success. Just looking at the obvious here. You disconnected the 12v battery for at least 30 minutes. Tightened the terminal post back up again and nothing? Still same issue after updating with April 28th update?

That update was pulled then a few days later they uploaded a different version updated. April 28th must have had some bugs because there is a May 4th version. The documentation is no different than April 28th when I compared them.

 

yes, I did reset using the disconnecting of the 12V battery (under the front hood) - but it was more like 5 minutes (not 30 as you said). April 28 Update is what I have and the navigation updater software still downloads. For some reason, I don't see the May version. See screenshot. So I guess the next thing to try is to disconnect the 12 battery overnight (or at least 30 mins). I am doubting the May version will install the maps and navigation.

 

Found the exact issue posted here - no resolution there either.

 

One more thing. Did you use a usb thumb drive or a micro sd card with an adapter?

 

brand new USB thumb drive.

 

I mention the micro sd card from my experience with a Tesla. micro sd card will corrupt files easily with heat. They are not able to withstand the continuous read/write. I have had many micro sd card corrupt in my Tesla for the camera recording even though I purchased high write cards. However, when I went to thumb drives never and issue. This maybe obvious to you but thought I'd mention it to you as a possible reason of unsuccessful install issues you had originally.

 

I mentioned 30 minutes in other post because HA claims 30 minutes minimum for hard reset. So, you could try disconnect 12 v again and leave off for 30 minutes. See if that changes anything. You will loose all your settings though.

 

Hey, I am not saying you should go down this path but it may provide you with vital information about your system that might aid in resolving the issue.

This thread has a lot of very insightful info about Engineering Mode for I5.

Ioniq 5 engineering mode | Page 4 | Hyundai IONIQ Forum

 

Hi, It looks like my Ioniq 5 just started doing the exact same thing. We have not tried updating the software. Has this been resolved yet?

 

In my case, after plenty of back and forth with support and the dealer and me, the dealer ordered a new audio/map box, which once arrived it was replaced for free. Now my maps and navigation are working fine.

Good luck!

 

Had same problem tried everything..had to use a smaller zip drive sandisk 64g it worked !!!

 

Had the exact same issue - resolved now , use the Flash drive ( USB 3.1) . dont interrupt
. can refer below thread for details

Navigation and maps are gone after latest update

Last week, I updated my brand new Ioniq 5 with the most recent software update. I used the Navigation Updater software. Everything seemed to work correctly and I got a notification on the display indicating a successful update. Unfortunately, everything involving maps no longer works. Maps do...

www.ioniqforum.com