MIne's about to expire too.... and I'd be very keen to keep something going that gives me great value access to the Ionity network, although to be fair I don't generally use any other chargers (if I can help it!). Might just have to subscribe to Ionity which is a whopping £16.99/month.

 

I've just checked my ChargeMyHyundai account as my 1 year free Ionity subscription expired yesterday and I can renew the Ionity subscription for £11.25 per month. So it appears by using CMH we get approximately 33% discount of the standard Ionity monthly subscription cost.

 

My personal issue was that due to Hyundai delays, when my car was finally delivered, Hyundai had pulled the free year IONITY subscription, so I got nothing. If his turned up on time I would have had the free year. I shouldn’t lose out due to Hyundai delays - this is what they are hopefully sorting.

 

Good luck, a few owners on a Norwegian Facebook group had similar delays and received their car after the 31/06/2022 deadline. They got no help from Hyundai or ChargeMyHyundai as the car needed to be registered before 31/06/2022 to get the free one-year subscription.

The dealer did give them the equivalent discount on future services to the yearly subscription fee to Ionity as the delay was their fault.

Anyway, the £11.25 monthly fee is definitely worth it if you charge more than 50kWh per month.at Ionity.

 

I reckon mine (UK based) is due to expire soon, if it has not done so already.

I’ve only used it 3 or 4 times over the last year so probably not worth paying to renew even if it was an option. I do like the speed of the Ionity chargers though. I assume I can just have a separate account with them and pay the full rate if I ever need them in future?

 

You can yes. Your usual CMH account will still work at Ionity too, just at the expensive rate.

 

Ah, that will be fine for me then, thanks. I think I do still have a basic Ionity account from before I got my Ioniq 5 so I’m covered both ways.

 

I have just found this post having received my car just over a week ago and was told a card was in the glove box, nothing there. Reported it to Octopus EV who the car came via and am waiting an answer too. Be interesting to follow this thread to see what Hyundai do.

 

I had to make my own account & apply for the card

 

Same here.

 

I spoke with Hyundai yesterday about my free subscription (received the car 3 weeks ago) and as told there should have been a card in the car with a code. It was not there, but Hyundai have came back and said I am eligible(checked my order number) and they are awaiting implementation with Ionity. I will then get a code to input in the chargehemyhyundai app which activates the subscription for 12 moths Apparently there are quite a few people who's order was in before the cut of date to register for the free Ionity subscription - but could not as you would not have been able to get your VIN number to due to the delays in the car manufacturer.

 

Any idea when the order cut-off was?

 

Have Hyundai come back to you with any updates?
I’m in a similar situation ordered car back in November 21 and by the time it was finally delivered the cut off date had past. But when we ordered these cars they were advertising this 1 year premium subscription included with the car.

 

Hi all, an update for you. I had my code emailed to me by Hyundai yesterday. Top use it, you need to go to ChargemyHyundai online and select the Ionity subscription then add the code -I couldn't do it via the app. I was told all cars ordered before the cut of date to register(June 2022 I think) can contact Hyundai with your VIN and order number and they will send you a code if you don't get one with the car.

so no monthly subscription for 12 months & 0.25per kw in the UK , which is a very good cost for fast charging.

 

Hi Mark that’s great news for those that due to delays missed out on the initial 1 year free subscription. What’s the best way to contact Hyundai U.K. for this?

 

This is who sent the email , I did go through the online help team.


Hyundai Motor UK Ltd
01494 428692
Executive.Team@hyundai.co.uk

 

This is who sent the email , I did go through the online help team.


Hyundai Motor UK Ltd
01494 428692
Executive.Team@hyundai.co.uk

Thanks. I’ll try going through the contact us page online / customer services to start.

 

Yes thanks @MarkC for the tip off . I emailed the exec team and they also sent me the code.

I successfully entered the code onto my Charge myHyundai account, though slightly concerned that I received an email back saying cost was £11.25 per month? I emailed back the exec team and they say I shouldn't be charged... but I'm slightly anxious that something's not right.

 

.....though slightly concerned that I received an email back saying cost was £11.25 per month? I emailed back the exec team and they say I shouldn't be charged... but I'm slightly anxious that something's not right.

Dont worry, its normal & you wont be charged.
Heres what my monthly invoices looks like (its a P45 so 2 years free)

 

I as the same , but was told it’s no charge

 

That's reassuring, thanks!

 

Hi,
I’ve just contacted customer service and have also had the 12month premium code sent to me.
only problem is that I’ve activated it but the App still shows Flex as the chosen package along with the standard charging rates when searching for a charge station.
Do you know if it goes on to the Premium package when I actually start the charge, I was hoping it would show the reduced rates in the search.
Any help, appreciated.
Ed

 

If your subscription is active, it should show the discounted prices in the Change my Hyundai app, just remember you only get the discount at Ionity (it shows 1.69nok for me here in Norway).

 

I'm pleased to see the tip worked for people, and fair play to Hyundai - I could think of many other manufacturers who wouldn't be as helpful!