Sound like the solenoid in the charging port is faulty. It's a known problem with the earlier Ioniq. I have had mine replaced.

 

I had the same problem a couple of months ago with my Ioniq 28 kWh. The charging cable didn't lock in the charging port anymore. The dealer said it's a known problem and replaced the solenoid. Problem solved.

 

Some people have resolved a similar issue by using the manual release cable to jiggle the locking mechanism. No guarantees of course, but something to try while waiting for the EV guy at the dealer. Checking your car's fuse panel also wouldn't hurt, no locking = no charging and there's probably a fuse for that locking solenoid.

 

I did have something similar a while back which I think started with a faulty public charge post. Got home and it just wouldn't charge. Locked/unlocked doors, cycled the car's ignition on and off and it started charging fine in the end.
You could try the manual release too, can't hurt.

 

I must have missed your comment about the manual release! You were right !
My car has been at the dealers $ervice department for two days, the "The EV Guy" has diagnosed a faulty main cable between the charging port and I assume to the voltage regulator to charge the main battery. It is going to take a month for a replacement cable to come from Korea, (All under Warranty ) It turns out that using the "emergency" release whenever I fail to start charging is the recommended "temporary" fix for my car.

The good news is I can drive my car and not have to use the a noisy loaner ICE car for a month, not to mention having to pay for gas.
Ahhhh! it was so nice to be back in an electric car again.

 

I have recently got my car back from the dealer having had a similar problem.
Plugged in the wall charger and that gave the correct indications but the car wouldn't charge and no blue lights on the dash. Tried all I could think of including the granny charger but it refused to work. I realised that there was no sound of the plug locking when inserted into the car and knew that until lock engaged charging would not start. Next day I tried "exercising" the manual release cable and it then started charging so I thought I had solved the problem. However, next time I went to charge.....nothing. So talked to the Hyundai Dealer and they said to take the car in. They confirmed it to be a faulty lock solenoid and ordered a complete new charging receptical assembly, which unfortunately took over a week to arrive. All is working fine now and the operation of the lock/release is much quicker and quieter than before.
This is clearly a problem part, but I believe Hyundai have modified it so hopefully no reoccurance, and all done under warantee so no charge.

I'm sure your problem is the same so get your car into the dealer.

 

Jiggle the emergency release cable

 

Where is it located ??

 

Not happy Jan ..

Just googled that, lol!

 

I forgot it was a unique Australian thing.

Thanks for all the advice and hints, I will try and Jiggle the cable.
In the last month I have had to use the emergency release to release the charging cable, it does sound like the solenoid is faulty.

As far as I know there is no option to not lock the charging cable on the 2018 28kv model. How I rarely use it, android auto is much better then any car I have used.

 

I have a question. If you change the setting for the charger cable to don't lock in the driver cluster settings does it charge then?
This could be a work around until it is fixed

 

Yes, I always charge like that

 

Not happy Jan ..

Just googled that, lol!

To be clear, that was not me!

 

In the boot. There's 2 cables, very thin metal cables with a plastic tag on. One is on the left side to release the flap, the other is central near boot loading lip, probably under the little storage tray in the boot floor. That does the charge cable release.

 

This is true for the BEV, but I note Maxima, who asked the question, has a PHEV. I believe for that model the release is under the bonnet.

 

Has anyone had any issues with this failing completely, even after using the emergency release? And it is only a lock issue so affecting Type 2 chargers? I have had this issue but it hasn't happened for a few weeks, but I'm wary of getting stranded somewhere not being able to charge at all. It's a pain having to take it in just for that to be fixed, car needs its first service in a few months so would rather just wait until then.

 

I have been doing this "trick" whilst waiting for the part to arrive from Korea. Tomorrow it goes in for repair ( finally ) there seems to be a shortage of loaner cars at my dealer, I have had a long wait to get a loaner --- could this be because of the recall on the Kona Electric?

I started this period only occasionally needing this emergency cable fix, but lately i have to do this every time.

I thought it totally failed once, in the worst possible place. I did a trip of about 160 km ( 100 miles ) each way and needed an overnight charge. Bugger me, I could not get it to start charging. I did finally realise that the emergency cable's grommet that holds it to the body had come out. I then held the cable with two hands and finally the charging cable would lock -- but would not start charging. I keep trying for about an hour and gave up. I left the car alone for about two hours and it started to charge correctly! I was greatly relieved, as this was a weekend and we were a long way from home.

I am not sure why waiting a few hours after locking of the charge cable worked, but still failing to start charging did the trick. I was going to disconnect the 12 V battery ( basically rebooting all the electronics ) but I did not need to resort to doing this.

I have been careful since this scare, making sure I never get under half full and make no long trips.

 

Thanks, I haven't had any further issues with mine in last month or so. I did take it into the dealer for a fix but after telling me they would get the part in ahead of me bringing it in, they then told me they had to order it (after they'd had it 24 hours) and it would take a month. Not impressed. And the dealer won't give me a courtesy car so it's a total ballache taking it in.

 

I got my car back a few weeks ago, and it has been fine since then. I must have charged the car about 10 times since then.
No issues with charging starting and no issues with unlocking the charger.

This is the second warranty issue that has been fixed, the first one being a faulty 12v battery, and one recall for a faulty pump. Thus the car has been in three times ( in just under two years ) for what I can assume to be original defects. Whilst my dealings with the service department have been positive, I am slightly concerned that my car seem to have more defects then average.

 

Mine hasn't caused any issues since the dealer failed to fix it. Maybe just a sticking solenoid or something. I'll leave it for now. Agree though, little faults like are annoying. The point of getting a new car is to cut out this sort of irritation. At least when I drove an old clunker, I could just pop it in to my local workshop. It's a lot more hassle going to a main dealer (and they are terrible)

 

Just before Christmas, I got notice to bring the car in again, this time to replace the actuator. I assume that the last service just disabled it, and they were waiting for a new part to come in. I am a little pissed off that nobody told me this -- but anyway I was to take my car to another Hyaundi service center. They did this today -- see the attached description on the Invoice. ( Cost me nothing, it was done under warranty )
So .. This was the issue, the actuator-inlet was locking. See this link for more info about the part https://www.hyundaipartsdeal.com/genuine/hyundai-actuator-inlet-locking~91999-g7310.html

 

Just before Christmas, I got notice to bring the car in again, this time to replace the actuator. I assume that the last service just disabled it, and they were waiting for a new part to come in.

What they did was yank it loose with the emergency release. The locking will work for quite some time after the yank and probably until the part is swapped. I agree that you should have been informed of the part being ordered.