Has anyone worked with Hyundai to buy back (or replace) their Ioniq 5, or any other vehicle?
Unfortunately, the initial solution Hyundai engineers found for my 12 volt battery issue posted here worked for only a week. It's a 2022 SEL RWD, and it's now been back at the dealer since early December. There's been very little movement since then as the dealer again is waiting on guidance from Hyundai engineers.
After bringing the car back to the dealer the second time, I started working with Hyundai's warranty department to initiate a Lemon Law claim. Despite loving the car, I have no choice now but to move forward with it. So far, my experience with the process has been OK, albeit very slow (which was partially due to the holiday season). The initial rep I worked with seemed concerned and eager to help resolve. But it took them nearly 3 weeks to initially "approve" my claim, only to have it now be passed along to a second group for actual completion. I'm currently at the point of working with their Auto Solutions group, which will generate the buy back amount and executes the payout.
They haven't provided a ton of details, and there's limited information online around what I should expect to be offered. But from what has been shared with me so far, and from what I can gather online, I'm expecting to receive an offer for the full price I paid (in my case, it was MSRP + a dealer markup), less a reasonable deduction for the amount of miles I drove on the car before experiencing the issue. In terms of defining the amount of that deduction, the State of CA apparently has a specific formula, which is (miles driven / 120,000 miles) X (purchase price of vehicle). But I'm not sure how widely that's used for buyers in other states.
Hyundai has also asked for receipts for any other expenses I've incurred directly as a result of the multiple/lengthy repairs. And lastly, in terms of refunding sales tax & registration fees paid at the time of sale, that seems to be a different process depending on each state. In my case, I think I'll have to work with the DMV to request a refund. Oh joy.
But for comparison's sake, and general understanding of your experience, has anyone gone through this process before with Hyundai? Or other manufacturers?
Unfortunately, the initial solution Hyundai engineers found for my 12 volt battery issue posted here worked for only a week. It's a 2022 SEL RWD, and it's now been back at the dealer since early December. There's been very little movement since then as the dealer again is waiting on guidance from Hyundai engineers.
After bringing the car back to the dealer the second time, I started working with Hyundai's warranty department to initiate a Lemon Law claim. Despite loving the car, I have no choice now but to move forward with it. So far, my experience with the process has been OK, albeit very slow (which was partially due to the holiday season). The initial rep I worked with seemed concerned and eager to help resolve. But it took them nearly 3 weeks to initially "approve" my claim, only to have it now be passed along to a second group for actual completion. I'm currently at the point of working with their Auto Solutions group, which will generate the buy back amount and executes the payout.
They haven't provided a ton of details, and there's limited information online around what I should expect to be offered. But from what has been shared with me so far, and from what I can gather online, I'm expecting to receive an offer for the full price I paid (in my case, it was MSRP + a dealer markup), less a reasonable deduction for the amount of miles I drove on the car before experiencing the issue. In terms of defining the amount of that deduction, the State of CA apparently has a specific formula, which is (miles driven / 120,000 miles) X (purchase price of vehicle). But I'm not sure how widely that's used for buyers in other states.
Hyundai has also asked for receipts for any other expenses I've incurred directly as a result of the multiple/lengthy repairs. And lastly, in terms of refunding sales tax & registration fees paid at the time of sale, that seems to be a different process depending on each state. In my case, I think I'll have to work with the DMV to request a refund. Oh joy.
But for comparison's sake, and general understanding of your experience, has anyone gone through this process before with Hyundai? Or other manufacturers?
