Attention: Canadian Ioniq EV Owners
After months of requesting a proper EV Maintenance Schedule, with the COST for each of the noted services from my local Dealer, I have just recently received this document ( pictured below) ' Hyundai Factory Recommended Maintenance Schedule - HACC James Cox - - Vehicle -Ioniq 5 Door EV 88 KW Electric Decelerator Transmission ) 08/2016 ) ' from my Dealer.
It would appear that although my Canadian Ioniq EV Owner's Manual indicates that services are to be performed at 12 months / 24,000 kms intervals, the Hyundai Canada Auto Group Corp. is advising their Dealer Service Departments to tell their Service Customers that they NEED to service their EV every 6 months / 6,000 kms.
I do understand that 'some' owners in Canada do operate their vehicle under 'Severe' driving conditions, and because of this, as the Owner's Manual states that SOME items need to be serviced ' More Frequently ' , but again, NO mention of 6 months or 6,000 kms in the Owner's Manual. Many areas of Canada, and under most driving scenarios, drivers, especially those on the West Coast and Vancouver Island fall into the Normal Driving category.
Upon review of their 6 month/ 6,000 km Service document, I can see MANY that items that they indicate they will be checking are NOT on my Owner's Manual list of checks. I can see also that they are NOT recommending a 'Tire Rotation' at their 6 month service, whereas the Owner's manual notes 'Tire Rotations' every 6 months as a requirement.
Another thing that is questionable to me, and I ask you to look at, is the COST difference that is apparent between the 2nd Service and 3rd Service. You will see that there is a $180 difference ( $279.95 minus $94.95 ). Note that the only thing that is being done in addition is " Inspect Reduction Gear Oil'. Surely this visible check, requiring no disassembly to access should not cost $180 extra.
Further, it notes that there will be an additional ' up-charge' for synthetic oil. Our EV's do not use synthetic oil.
I do realize that Dealerships need to have profitable Service Departments in order to employ and train qualified technicians, give good customer service, and to allow reasonable profit for the Company and the Shareholders, but
there seems to be some mis-representation and credibility issues in the case of Hyundai Canada Auto Group Corporation. I understand, as well, that regular and proper maintenance is required to insure the proper operation and longevity of my EV, and I am willing to pay for reasonable and proper service maintenance.
Could I please ask all Canadian EV owners to review both this document, and the Owner's Manual, and give me your feedback and thoughts.
Enjoy your Canadian Thanksgiving Day weekend.
After months of requesting a proper EV Maintenance Schedule, with the COST for each of the noted services from my local Dealer, I have just recently received this document ( pictured below) ' Hyundai Factory Recommended Maintenance Schedule - HACC James Cox - - Vehicle -Ioniq 5 Door EV 88 KW Electric Decelerator Transmission ) 08/2016 ) ' from my Dealer.
It would appear that although my Canadian Ioniq EV Owner's Manual indicates that services are to be performed at 12 months / 24,000 kms intervals, the Hyundai Canada Auto Group Corp. is advising their Dealer Service Departments to tell their Service Customers that they NEED to service their EV every 6 months / 6,000 kms.
I do understand that 'some' owners in Canada do operate their vehicle under 'Severe' driving conditions, and because of this, as the Owner's Manual states that SOME items need to be serviced ' More Frequently ' , but again, NO mention of 6 months or 6,000 kms in the Owner's Manual. Many areas of Canada, and under most driving scenarios, drivers, especially those on the West Coast and Vancouver Island fall into the Normal Driving category.
Upon review of their 6 month/ 6,000 km Service document, I can see MANY that items that they indicate they will be checking are NOT on my Owner's Manual list of checks. I can see also that they are NOT recommending a 'Tire Rotation' at their 6 month service, whereas the Owner's manual notes 'Tire Rotations' every 6 months as a requirement.
Another thing that is questionable to me, and I ask you to look at, is the COST difference that is apparent between the 2nd Service and 3rd Service. You will see that there is a $180 difference ( $279.95 minus $94.95 ). Note that the only thing that is being done in addition is " Inspect Reduction Gear Oil'. Surely this visible check, requiring no disassembly to access should not cost $180 extra.
Further, it notes that there will be an additional ' up-charge' for synthetic oil. Our EV's do not use synthetic oil.
I do realize that Dealerships need to have profitable Service Departments in order to employ and train qualified technicians, give good customer service, and to allow reasonable profit for the Company and the Shareholders, but
there seems to be some mis-representation and credibility issues in the case of Hyundai Canada Auto Group Corporation. I understand, as well, that regular and proper maintenance is required to insure the proper operation and longevity of my EV, and I am willing to pay for reasonable and proper service maintenance.
Could I please ask all Canadian EV owners to review both this document, and the Owner's Manual, and give me your feedback and thoughts.
Enjoy your Canadian Thanksgiving Day weekend.
*pointing to my other thread* lol
