[Dcwt2010]

It's good to see at least one owner is satisfied, well done. I've emailed Hyundai bluelink support at bluelink@hyundai-europe.com+ and I'll give it a few days to see what happens. Thereafter I'm going to delete my current bluelink account then re-subscribe with a different email account and try to subscribe to Bluelink plus version as the 'pro' version has features I don't thiink even work on my 22 Ioniq 5. I wonder if Hyundai take notice of forums such as this because drivers will take note of this screw up when contemplating a new purchase. It would even be nice to receive an explantion from Hyundai as to why this confusion is happening. Software updates aside I love my Ioniq 5.

It won't work, the car's Bluelink access needs to be restored first. The whole system is pretty badly designed...

 

[Leafocaster]

I complained a few times and Bluelink replied... to say that they are very busy.

Wow, you got a reply. I’ve emailed them 3 times now also customer services, they just forwarded my complaint to Bluelink. Other than that in almost a month I’ve heard nothing from Bluelink

 

[Krenar hoxha]

I can't renewal my bluelink subscription for my hyundai ioniq 5 .

 

[Dcwt2010]

Wow, you got a reply. I’ve emailed them 3 times now also customer services, they just forwarded my complaint to Bluelink. Other than that in almost a month I’ve heard nothing from Bluelink

I emailed twice, all it means is they said they've read my message. No action promised nor timeline.

 

[Krishnabob]

Not sure it will help any of you, other than perhaps restore some faith. My renewal worked flawlessly (Plus package for Gen5W), although they have not charged anything yet.

I did have some contact to their support team to clarify the difference between the Plus and Pro. It wasn't clear what I could benefit from the Pro package, as I was sure the Music streaming was not for Gen5W.

 

[Dcwt2010]

Good news, they've renewed my Bluelink so I can subscribe. But they can't restore mine and my wife's profile settings.
I think they've got a backlog of possibly 1000s of confused and angry customers. Good luck everyone!

 

[Leafocaster]

I think they've got a backlog of possibly 1000s of confused and angry customers.

I have the same belief, hopefully my cars VIN will soon rise to the top of their ‘Reset Bluelink’ list 🤞

 

[Leafocaster]

Any more successes solutions or happy endings to this saga?

Tomorrow on the 10th it will be one month since Bluelink deactivated my account. Even though I selected the Plus package in the Bluelink Shop and had email confirmation of it being activated.

It’s going far beyond a joke now and is quite annoying, especially given the radio silence from Bluelink…

 

[Cyberchaos]

Still nothing on my end. Similarly about 2 weeks now with no reply from Bluelink despite multiple chaser emails. Not sure how long this will take to resolve as it seems somewhat random how and when they decide to help customers.

 

[matej.lajcak]

Hi everybody,

i also let the bluelink subscription unfortunatelly expire. Was trying to solve this with authorized Hyundai servise center and after obvious steps which didn't help (reset infotainment unit, delete - reinstall bluelink app, etc.. ) they told me to write email to bluelink@hyundai-europe.com . Let them know my problem and provide VIN. I was told that they will not reply, but they will activate bluelink for my vehicle for 10 days and i need to actively look for this activation and use it to add car back to bluelink and subscribe to bluelink.

ATM i have the unstable network error like others. So i guess waiting game begins Best of luck to everyone.

 

[emaijala]

Hi,

It's been a month now since I wrote them. No reply, no silent activation. Hyundai Finland has a notice on their Bluelink page saying that Bluelink support is busy at the moment. Oh, really.

 

[Cyberchaos]

This is now the page you get if you scan the QR code in the car: https://www.hyundai.com/eu/driving-.../bluelink-connectivity/bluelink-store-renewal.html#tab-2-temporary-reactivation

Absolutely laughable.

Hyundai CS just emailed me being like "sorry, Bluelink is having many known issues. Bluelink CS will hopefully get to you soon".

It's a joke.

 

[Leafocaster]

Hyundai CS just emailed me being like "sorry, Bluelink is having many known issues. Bluelink CS will hopefully get to you soon".

I received the same email from Customer Services yesterday

 

[PunkyP]

Well, it's all working again, it seems. Got an email from Hyundai saying 'There’s been some confusion about how to reconnect to Bluelink... ' As if it was our fault! It also said that if 'If you don’t purchase a new subscription by 18.07.2025 or wish to do so later, you will then need to contact Customer Service to restore your Bluelink services at that time.' Good luck to anyone who needs to deal with their CS. I've quickly subscribed to hopefully avoid them...

 

[LaurieG]

Yes, the same email and after several weeks I now have BL. Tried to query the BL store on a level of detail (ie are Map updates included ?), the virtual assistant referred me to customer services (Europe). Cs refer me back to the store. UK CS do not know and refer me to the CS Europ email.
Email stated BL Lite not available on my I05 (23) so I tried BL Plus and ended up with the PRO version with a July 25 expiry which I'm not looking forward to. The renewal process was a swirling mess of logging in multiple times and renewing passwords with repeated screens popping up. Just as well the car itself works better than the software.
Note: I see new Hyundais come with 10 years BL. Not fair.

 

[MrMjay]

I can confirm that my new 2025 IONIQ 5 came with 10 years Bluelink subscription.... which makes the entire 'Bluelink store' fiasco even more bizarre.

 

[MrMjay]

Well, my new IONIQ 5 arrived, and the old IONIQ 5 is being collected next week. The new car comes with 10 year Bluelink subscription

I successfully renewed the Bluelink subscription for my old car back in May... but now I don't know how to cancel the monthly subscription... there's nothing obvious on the Bluelink Store. I guess I'll just have to email them...

 

[Border_all]

Well, my new IONIQ 5 arrived, and the old IONIQ 5 is being collected next week. The new car comes with 10 year Bluelink subscription

I successfully renewed the Bluelink subscription for my old car back in May... but now I don't know how to cancel the monthly subscription... there's nothing obvious on the Bluelink Store. I guess I'll just have to email them...

Good luck cancelling

I bought the subscription then similar to you I changed my car from Ioniq to Kona. Cancelled in the cooling off period and it’s almost 2 months on and I still even after assurance from Bluelink that they would cancel the subscription it is still live and add insult to injury they owe me £29

Like others Bluelink is in radio silence

I really enjoy the Hyundai brand but lord Bluelink customer care is pathetic

At the very least Bluelink should allow the customer to cancel the subscription in app without seeking permission

I wish you luck 🤞

 

[tomwfmorton]

Hi! I am having the same issue now as my subscription expired without warning. Lost all my setting etc and emails Bluelink support over a week ago now. Did you ever get it sorted or do you have any tips to get it sorted?

 

[tomwfmorton]

I'm seriously miffed with the Bluelink renewal process.

2 weeks(ish) ago I received an app notification that my subscription was ending on 6th May.

I tried renewing and the link to the store wasn't working at all.
The following week, another reminder and this time the store opened, showed three renewal options but all failed to load.
I figured it needed to expire before it would allow the renewal.

Tuesday morning whilst away for work without the car, I got a phone notification that the app had disconnected and the subscription had lapsed, offering me to renew. The app opened and forced me to log in, and my car was missing.

Choosing "add new vehicle" led to a choice of scanning a QR code or entering a VIN.
Unfortunately you have to be with the car for either.
I've just got home today and got into the car and discovered it's deleted my driver profile and all my settings!

I went through the process of trying to renew via the the QR, which opens a Web page: Bluelink store renewal which returns a 404 error!

I tried the VIN option which said it had sent a 6 digit code to the car. No notification appeared but I found the code hidden in the Bluelink setup menu of the car and entered it into my phone.
I received the message "This import request failed because the network connection of this car is unstable. [5001]"
Checking the car, the mobile signal area displays a "B" with a red "no entry" circle.

So tomorrow I'm going to have to try and contact Hyundai and get this sorted.

3 years of issues with the 12v battery (which I was repeatley fobbed off about until the recent recall), a replacement charging port unit, a grinding noise from the front wheels (which I've been fobbed off about) and I'm royally fed up with the car. Can't wait til next May when it goes back.

Hey, How did you end up getting this sorted?(if you did!). I am having the same issue after the payment failed because the card I used to pre-order the subscription expired. All cancelled without any warning and user profile deleted from my car. I’ve emailed 2 different Bluelink support emails over a week ago but not heard anything yet…