[MrMjay]

^^^^^
Sounds like a plan!

 

[Leafocaster]

My Bluelink 5-year free subscription ends on the 10th of this month (Saturday). I was able to access the store and pay for the Plus option last week and got confirmation. I’ll wait and see what happens on the 10th, hopefully it will be seamless and my Bluelink will continue to function.

Btw, I deleted the Bluelink app on my mobile yesterday, I then re-installed and using my original email and password was able to access Bluelink, but the Bluelink store login still failed as before?

 

[MrMjay]

My Bluelink 5-year free subscription ends on the 10th of this month (Saturday). I was able to access the store and pay for the Plus option last week and got confirmation. I’ll wait and see what happens on the 10th, hopefully it will be seamless and my Bluelink will continue to function.

Btw, I deleted the Bluelink app on my mobile yesterday, I then re-installed and using my original email and password was able to access Bluelink, but the Bluelink store login still failed as before?

I did the same and had the same results... the way forward seems to be what jjioniq5 suggested in post #20.

 

[Iscasteve]

I'm seriously miffed with the Bluelink renewal process.

2 weeks(ish) ago I received an app notification that my subscription was ending on 6th May.

I tried renewing and the link to the store wasn't working at all.
The following week, another reminder and this time the store opened, showed three renewal options but all failed to load.
I figured it needed to expire before it would allow the renewal.

Tuesday morning whilst away for work without the car, I got a phone notification that the app had disconnected and the subscription had lapsed, offering me to renew. The app opened and forced me to log in, and my car was missing.

Choosing "add new vehicle" led to a choice of scanning a QR code or entering a VIN.
Unfortunately you have to be with the car for either.
I've just got home today and got into the car and discovered it's deleted my driver profile and all my settings!

I went through the process of trying to renew via the the QR, which opens a Web page: https://www.hyundai.com/eu/bluelink-store-renewal.html which returns a 404 error!

I tried the VIN option which said it had sent a 6 digit code to the car. No notification appeared but I found the code hidden in the Bluelink setup menu of the car and entered it into my phone.
I received the message "This import request failed because the network connection of this car is unstable. [5001]"
Checking the car, the mobile signal area displays a "B" with a red "no entry" circle.

So tomorrow I'm going to have to try and contact Hyundai and get this sorted.

3 years of issues with the 12v battery (which I was repeatley fobbed off about until the recent recall), a replacement charging port unit, a grinding noise from the front wheels (which I've been fobbed off about) and I'm royally fed up with the car. Can't wait til next May when it goes back.

 

[MrMjay]

I have had issues accessing the BlueLink store to pay for a subscription. I was getting the same error message as above.

Then I tried creating a new account (after a while the auto login fails and you see the login screen with a create account option). I used a different email address to my BlueLink account and I was able to go through the verification to access the store. I had to agree to some terms and then verify my mobile number. I can't remember doing this with my original email so it might explain the login error loop. I tried resetting my password multiple times too, app data reset on Android and that didn't work.

Now the problem was that I did not have a vehicle registered in the store. So I deactivated from BlueLink on my old email address and re-registered with the new email address.

This means I have lost some stats in the BlueLink app, but I can now access the BlueLink store, see my car, and preorder a subscription.

I tried emailing Hyundai about the login issue days ago and never got a reply.

It worked! Thanks.

Registering a new Bluelink account using a different email address fixed the problem. I was able to access the Bluelink Store and purchase the renewal 👍 .

As expected, lost all setting on the Gen5W system , because Bluelink needed to be deactivated in the car, then reactivated with the new Bluelink account. And there's no backup to restore from (because I am now using a different Bluelink account).

But at least it worked... Thanks again

 

[MIkeS]

I just clicked on the link in the BL app selected the option I wanted and all worked…..

 

[Leafocaster]

My Bluelink 5-year free extended subscription ended today, and sure enough my Bluelink account has been terminated. Even though on the 28th of last month I selected and paid for the Bluelink Plus subscription, thanks Hyundai…

Bluelink in the car still sort of works although it’s asking me to select a new plan as my existing plan has run out. I’ll give it a day or two to see if it will sort itself out, if not I’ll need to contact Bluelink.

I checked back on the Bluelink Pre Booking confirmation email I received, but there is no code or reference number to quote?

 

[MrMjay]

My Bluelink 5-year free extended subscription ended today, and sure enough my Bluelink account has been terminated. Even though on the 28th of last month I selected and paid for the Bluelink Plus subscription, thanks Hyundai…

Bluelink in the car still sort of works although it’s asking me to select a new plan as my existing plan has run out. I’ll give it a day or two to see if it will sort itself out, if not I’ll need to contact Bluelink.

I checked back on the Bluelink Pre Booking confirmation email I received, but there is no code or reference number to quote?

There's no reference number, but presumably can quote the VRM or VIN or your email address.

When I called Hyundai's helpline, the chap said that Bluelink Store support is only available via email. And so I emailed them, but had no response....

Mine expires on the 24th, will see what happens then.

Good luck with your endeavours...

 

[Leafocaster]

Good luck with your endeavours...

Thanks, it looks like I’ll need to re-register with a new account. My profile on the Bluelink app has also been deleted. I guess seamless was too much to hope for, I thought pre-ordering beforehand would avoid these account problems.

 

[Leafocaster]

I’ve spent a few hours over the last 2 days trying to get my Bluelink to work after the 5 years subscription ran out on Saturday. I was able to access the Bluelink store and pay for the Plus option 2 weeks ago but still my Bluelink account was deleted. I’ve reset the head unit multiple times, even disconnected the 12v battery but still the same round and round in circles. Activate also just goes round in circles, the 6-digit code is received by the car but still doesn’t work nor does the Enter VIN option. Somehow the car is still registered in Bluelink and I can’t delete it from the infotainment screen. I can’t delete my original account in the Bluelink app as the network is busy, for the last 2 days?

I’m normally pretty good with technology but this has got me stumped…

Any suggestions for who to contact to resolve this issue. I’m dreading visiting the dealer as they are normally too busy and just tell me they don’t do drop-ins and to book it in for a diagnostic, usually in two months’ time.

 

[sim1811]

Hi, it's "nice" that the number of people with the same problem is increasing.
I emailed Bluelink support directly and tried to contact Hyundai Connected Mobility on LinkedIn, and they said they would forward my issue.

Overall I still didn't get any response and waiting.

The dealer seems to think that they can't do anything about that.

 

[MrMjay]

I’ve spent a few hours over the last 2 days trying to get my Bluelink to work after the 5 years subscription ran out on Saturday. I was able to access the Bluelink store and pay for the Plus option 2 weeks ago but still my Bluelink account was deleted. I’ve reset the head unit multiple times, even disconnected the 12v battery but still the same round and round in circles. Activate also just goes round in circles, the 6-digit code is received by the car but still doesn’t work nor does the Enter VIN option. Somehow the car is still registered in Bluelink and I can’t delete it from the infotainment screen. I can’t delete my original account in the Bluelink app as the network is busy, for the last 2 days?

I’m normally pretty good with technology but this has got me stumped…

Any suggestions for who to contact to resolve this issue. I’m dreading visiting the dealer as they are normally too busy and just tell me they don’t do drop-ins and to book it in for a diagnostic, usually in two months’ time.

As I said, mine hasn't expired yet, and so I have no idea what will happen when it does. Like yourself, I 'pre-ordered' the renewal on the Bluelink Store.

Just to say that in my case I removed the car from my Bluelink app, created a new Bluelink profile using a different email address, reset the Bluelink in the car (which deleted all settings and user profiles) and then activated Bluelink in the car using my new Bluelink account. That part went fine.

What you might want to do, is go back to the Bluelink Store, cancel the renewal, then do what I did and reset the entire system around a new Bluelink account (using a different email address) as per jjioniq5's suggestion.

 

[Leafocaster]

What you might want to do, is go back to the Bluelink Store, cancel the renewal, then do what I did and reset the entire system around a new Bluelink account (using a different email address) as per jjioniq5's suggestion.

I can't access the Bluelink store from my app now, everything is just going round and round in circles? I've tried to deactivate my account in the Bluelink app but that doesn't work either. I can't even remove whatever user account still exists in the car and start again?
I've emailed Bluelink but have so far not received a reply.
I hope they sort it out and you have better luck than I seem to be having, it's very challenging...

 

[Leafocaster]

I tried registering in the Bluelink app with a different email address but that still failed. When I tried to input the varify code in the car it failed because:
The action failed because the network connection to this car is unstable.

 

[MrMjay]

I tried registering in the Bluelink app with a different email address but that still failed. When I tried to input the varify code in the car it failed because:
The action failed because the network connection to this car is unstable.

Try it again from a different location?

 

[Leafocaster]

Try it again from a different location?

Thanks yes I tried that, same result. The top right of the infotainment screen the B symbol has got a red circle around it. Because of this I'm assuming the problem is their end?
I think Hyundai need to do a Bluelink reset for my car, although I'm only guessing at this?

 

[sim1811]

I tried registering in the Bluelink app with a different email address but that still failed. When I tried to input the varify code in the car it failed because:
The action failed because the network connection to this car is unstable.

You have to type to bluelink@hyundai-europe.com, tell them your vin and they should renew your subscription for few days. After that you will be able add car to the app and buy subscription.

 

[MrMjay]

I finally received a reply to the email I sent to the Bluelink Store support two weeks ago, apologising for the delay in responding. I've already resolved the issue, but to anyone who's waiting for a response from the Bluelink think, be patient.....

 

[Dcwt2010]

I still have the store log in issue. Hyundai are a joke of a company. I don't mind paying for a service but this is a joke. I've got a BMW EV for work and whilst I prefer my Ioniq 5 to drive, the BMW experience is now almost faultless. It has built in analysis of distance travelled and energy used (Hyundai's app is terrible for that) and I can still do remote commands without a subscription.

 

[Leafocaster]

I finally received a reply to the email I sent to the Bluelink Store support two weeks ago, apologising for the delay in responding. I've already resolved the issue, but to anyone who's waiting for a response from the Bluelink think, be patient.....

Thanks for the update, so far I'm 7 days patient with no reply