Send a message through Twitter to Hyundai UK, using your order number from your dealer. H UK should be able to tell you the name of the boat it was loaded on. Then go to Vesselfinder and watch the ship crawl its way to the UK!
Uk delivery
Does anyone know how deliveries are going in the UK? I ordered the AWD premium in July. Was told October but for the last month update has been the vehicle is built and waiting for VIN.
Is anyone receiving AWD or still RWD only?
Is anyone receiving AWD or still RWD only?
2001 - 2020 of 2058 Posts
Hyundai also use there own glovis ships. I'm still to find a reliable(free) source of schedules for these.I was pointed towards this site Schedule - EUKOR to see ships going from Ulsan to Tilbury. But not sure if this is the only company to be transporting Hyundai's as HUK told be that my car arrived to the UK on the 9th May and there were no ships due (also my car production date was 1st April and no Ship on this site has departed since then).
Have you heard anything more from Perry's? I got a lovely message from them yesterday advising "you'll have it in the next few weeks" haha.Just to keep your expectations in check my Ioniq 5 arrived at Tilbury on the 31st of March and has still yet to leave for the dealer. Perrys have told me that the expect the car to arrive with them on Tuesday. That will be 5 weeks at the docks plus whatever time it takes for the dealer to do what they need to do and get it delivered to me. All in all I guess it will be around 7 weeks from the car docking to being delivered to me.
Perry left me a voicemail on Friday indicating car has arrived on UK shores and expect early June Delivery.Have you heard anything more from Perry's? I got a lovely message from them yesterday advising "you'll have it in the next few weeks" haha.
I will call them again to confirm if the ship has docked as Hyundai UK (Twitter) provided another docking date.
Thats really good updating from Perry's. I've not had that experience whatsoever. Barely get an update and when I chase for one they always sound like I am just bothering them haha.Perry left me a voicemail on Friday indicating car has arrived on UK shores and expect early June Delivery.
I will call them again to confirm if the ship has docked as Hyundai UK (Twitter) provided another docking date.
I been whatsapping them since March asking for an update, it was not only until 5 weeks ago i got an answer.Thats really good updating from Perry's. I've not had that experience whatsoever. Barely get an update and when I chase for one they always sound like I am just bothering them haha.
The number i called was 01582568600
Spoke to them and Hyundai yesterday and I can tell you I’m proper cheesed off. Hyundai claim the checks have all been completed but the car is now on credit hold and that Perrys would need to contact Hyundai Capital. I followed this information with a call to Perrys where I told them what I had been told by Hyundai and after being on hold for a while their response was that ‘the checks still hadn’t been completed’ and this credit hold was another form of check that needed to be completed at Tilbury…….talk about fobbing me off.Have you heard anything more from Perry's? I got a lovely message from them yesterday advising "you'll have it in the next few weeks" haha.
A few hours later after stewing on the blatant lie they had told me I rang Hyundai to get an explanation on what was happening with the car. The rep that I spoke with confirmed that all checks had been completed and the only thing stopping the car from being released was this credit hold. So what does credit hold mean? Well it’s when a dealer hasn’t got enough money in their account to pay for the car……..the Hyundai rep said that it was a strange situation as they should have enough funds to cover it. Consider me truly baffled at this point.
Spoke to Perrys again and they might as well of said stop pestering us you’ll get the car when it’s ready with how dismissive they were of my questions and concerns.
That’s the impression I get haha. When I rang them the second time yesterday the person I spoke asked if it was me that rang in earlier and wasn’t I happy with the response I got. I guess I won’t be getting my free mats.Thats really good updating from Perry's. I've not had that experience whatsoever. Barely get an update and when I chase for one they always sound like I am just bothering them haha.
That’s the number I’ve been ringing.I been whatsapping them since March asking for an update, it was not only until 5 weeks ago i got an answer.
The number i called was 01582568600
Hmmmm wonder if it's Perrys then that are having an issue as we seem to be in basically the exact situation. Seems unlikely a company like them wouldnt have the money though. I've had enough myself for this week and will leave it now until next Thursday if i've not heard from them any sooner.That’s the impression I get haha. When I rang them the second time yesterday the person I spoke asked if it was me that rang in earlier and wasn’t I happy with the response I got. I guess I won’t be getting my free mats.
That’s the number I’ve been ringing.
Thanks for the update
No worries. I’ll let you know if I get any more updates.Hmmmm wonder if it's Perrys then that are having an issue as we seem to be in basically the exact situation. Seems unlikely a company like them wouldnt have the money though. I've had enough myself for this week and will leave it now until next Thursday if i've not heard from them any sooner.
Thanks for the update
My dealer just sent me an update saying that mine is due to ship out on 15th May - what's the best way to find out which boat it's on? I'll be tracking it for the next 7 weeks...
Latest from Hyundai uk Twitter:
Hi, a ‘technical recall’ hold applied has been applied to some vehicles. So they will need to go through the necessary checks before they are released for delivery. Your Ioniq 5 is part of this, as soon as we have more information we will let you know.
Regards, Sakab
Is this bad/ normal? Could there be a long delay? !
Hi, a ‘technical recall’ hold applied has been applied to some vehicles. So they will need to go through the necessary checks before they are released for delivery. Your Ioniq 5 is part of this, as soon as we have more information we will let you know.
Regards, Sakab
Is this bad/ normal? Could there be a long delay? !
Finally getting somewhere. Ordered in Jan 22 and Lex have informed me that it is in stock and awaiting registration, hopefully have it within a week or 2.
If you give Hyundai a call on 0800 981 981 they should be able to provide you with some more info information.Latest from Hyundai uk Twitter:
Hi, a ‘technical recall’ hold applied has been applied to some vehicles. So they will need to go through the necessary checks before they are released for delivery. Your Ioniq 5 is part of this, as soon as we have more information we will let you know.
Regards, Sakab
Is this bad/ normal? Could there be a long delay? !
@crofty2102 looks like Perrys have sorted out the credit issue. Just got a tweet from Hyundai twitter to say that the car has been released and should be with the dealer in the next 5 working days.
Thank you! Interesting, tempted to reach out to Hyundai UK and see from their POV where it is in their queue. I'll let you know when I get a response. Assuming again though with it being Perry's it should be the exact same.@crofty2102 looks like Perrys have sorted out the credit issue. Just got a tweet from Hyundai twitter to say that the car has been released and should be with the dealer in the next 5 working days.
In my experience Hyundai have been far more helpful than Perrys have, whether via twitter or on the phone. It would be definitely worthwhile reaching out to them.Thank you! Interesting, tempted to reach out to Hyundai UK and see from their POV where it is in their queue. I'll let you know when I get a response. Assuming again though with it being Perry's it should be the exact same.
From Hyundai Twitter this morning regarding my order:
The vehicle is currently at Tilbury so the retailer will need to ensure it is tagged to the June potentials list and it will then be credit released and issued for delivery that month. The vehicle docked on 09.05.2023 and was not included on May potentials. Thanks, Jemma.
My Best advice would be to speak with your selling retailer to ensure your vehicle is tagged for the June potentials list
I will contact Perrys again to ensure June Delivery
The vehicle is currently at Tilbury so the retailer will need to ensure it is tagged to the June potentials list and it will then be credit released and issued for delivery that month. The vehicle docked on 09.05.2023 and was not included on May potentials. Thanks, Jemma.
My Best advice would be to speak with your selling retailer to ensure your vehicle is tagged for the June potentials list
I will contact Perrys again to ensure June Delivery
Definitely speak to Perrys and get them to make sure it’s tagged in the June potentials list. Once that’s done just contact Hyundai via twitter to see if the checks are done.From Hyundai Twitter this morning regarding my order:
The vehicle is currently at Tilbury so the retailer will need to ensure it is tagged to the June potentials list and it will then be credit released and issued for delivery that month. The vehicle docked on 09.05.2023 and was not included on May potentials. Thanks, Jemma.
My Best advice would be to speak with your selling retailer to ensure your vehicle is tagged for the June potentials list
I will contact Perrys again to ensure June Delivery
Unfortunately it seems that Perrys may be a bit on the slower side judging by some of the responses in this thread so it’s best to make sure they have done the basics at their end so there are no delays.
2001 - 2020 of 2058 Posts
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