Last week I went to my Ioniq 5 to check my mileage for insurance renewal. The car opened as normal.
When I attempted to start the car, I got a message on screen to press start key with the key fob. Not had it before.
The screen went on briefly and showed a warning about the 12v battery. It quickly went off. I tried to start the vehicle again - but nothing happened.
I tried to leave the car but the handles would not work. It was a very sunny morning and warm in the car. After trying handles a few times without success I tried to open the windows. Nothing. Everything was dead.
I did not have my mobile with me and had left house without telling my wife where I would be.
I began to panic and our car was not visible from any road to alert passers by. The temperature raised in the car and I began to hyperventilate.
After around 20-30 minutes my wife came out of the house to find out where I was. By this time I was in a bit of a state. She sought help from my neighbour who immediately called the Fire Brigade & Ambulance services.
When they arrived I managed to tell them of the brief warning for the 12v battery. The Fire Service were prepared to break windows but my neighbour had a spare 12v battery which fortunately could be hooked up to my car as I was able to release the bonnet. ( Good job that wasn’t electric) After hooking up to the battery they electrics came on and the doors could be opened.
I rang Hyundai when I overcome the shock. They said I had to contact Hyundai Assist who called out the AA.
The AA done quick test on battery and could not detect the issue.
The car was taken to Hyundai. After a day they contacted me to say the cannot find any issues on their diagnostic systems and said the 12v battery was OK.
I told them that this could have been a fatality if I had not been found, as the temperature in the car had raised dramatically , as asked them to provide information on escaping from the car when all electrics went dead.
The answer from them was that a driver would have to climb over front and back seats and then release the tailgate by sliding a flat instrument into the manual release hole on the inside of the tailgate. I’m 71 years of age with limited mobility.
So sorry to go on so much but I want to know if anyone else has had a similar event.
I’m waiting to hear back from Hyundai Customer services who I have registered my concern and complaint with them. I really don’t think they are taking this very 😦
When I attempted to start the car, I got a message on screen to press start key with the key fob. Not had it before.
The screen went on briefly and showed a warning about the 12v battery. It quickly went off. I tried to start the vehicle again - but nothing happened.
I tried to leave the car but the handles would not work. It was a very sunny morning and warm in the car. After trying handles a few times without success I tried to open the windows. Nothing. Everything was dead.
I did not have my mobile with me and had left house without telling my wife where I would be.
I began to panic and our car was not visible from any road to alert passers by. The temperature raised in the car and I began to hyperventilate.
After around 20-30 minutes my wife came out of the house to find out where I was. By this time I was in a bit of a state. She sought help from my neighbour who immediately called the Fire Brigade & Ambulance services.
When they arrived I managed to tell them of the brief warning for the 12v battery. The Fire Service were prepared to break windows but my neighbour had a spare 12v battery which fortunately could be hooked up to my car as I was able to release the bonnet. ( Good job that wasn’t electric) After hooking up to the battery they electrics came on and the doors could be opened.
I rang Hyundai when I overcome the shock. They said I had to contact Hyundai Assist who called out the AA.
The AA done quick test on battery and could not detect the issue.
The car was taken to Hyundai. After a day they contacted me to say the cannot find any issues on their diagnostic systems and said the 12v battery was OK.
I told them that this could have been a fatality if I had not been found, as the temperature in the car had raised dramatically , as asked them to provide information on escaping from the car when all electrics went dead.
The answer from them was that a driver would have to climb over front and back seats and then release the tailgate by sliding a flat instrument into the manual release hole on the inside of the tailgate. I’m 71 years of age with limited mobility.
So sorry to go on so much but I want to know if anyone else has had a similar event.
I’m waiting to hear back from Hyundai Customer services who I have registered my concern and complaint with them. I really don’t think they are taking this very 😦
