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Discussion Starter · #1 · (Edited)
I had an unfortunate accident in highway in my new (650 mi) Ioniq5.

Since this is an EV, I am looking for how I could bring my vehicle to Hyundai official center to get a comprehensive check up and get an appropriate repair.

If possible, I would like to get replacements with a Hyundai genuine parts as much as possible in order to make sure safety is okay and there is no impact on warranty.

Any recommendation? I would really appreciate suggestions.

Thanks,
Juyoung
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Discussion Starter · #5 ·
Sorry to see your brand new car damaged.

I just got my I5 back from Gerber collision after five weeks in repair. They did a good job and I am happy with their work.
I assume your car can be driven. Getting the parts is the critical path. Lead time was about 8 weeks for parts. Make sure your shop has received all parts before beginning the repair. My five week repair process was due to the discovery of hidden damage after the start of the repair process that required additional parts. Total time from accident to completion of repair was 17 weeks. 4 weeks to find the right shop, 8 weeks for initial parts delivery, and 5 weeks in the shop.

Just my experience. Good luck.
Thanks for sharing your experience. This is very helpful..

I am exactly following your process, finding a right place, and I am still struggling what is the right logistics:

1. My vehicle seems drivable, but it also needs check-up to make sure all the critical parts (motor, battery, HV-related things..) are okay. Should I start body job or major EV checkup in dealer’s service center?

2. The other concern is how to proceed body job without affecting the warranty.

3. Once I am at the point in sending vehicle to body shop, how might be signs or indications they can do right jobs on Ioniq5?

(4. one more question - Gerber collision is in bay area, CA? I couldn’t find one. Could you share the place you sent your I5?)

Many thanks,
 

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Discussion Starter · #8 ·
This was very helpful comment again. So sorry to hear your car was rear ended just by after 7 days you owned and congrats you got it back now finally!

Thanks,
 
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