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How often do you need to go to the dealer?

6.3K views 17 replies 12 participants last post by  josh machine  
#1 ·
So here is the deal; the only dealer that does not charge ADM is over an hour away. This in itself is not the issue, depending upon how often the car needs to be returned for updates, service, etc may be a problem. I ask the community what is your experience in this area?

I am assuming typical maintenance check up: once per year?
 
#2 ·
You can go to any Ioniq 5 certified Hyundai dealer, you don't have to go to the one you bought it from.
It's rotate tires every 5k miles and Hyundai recommends changing Cabin Air Filter every year. You can change the cabin air filter in less than 2 minutes by yourself. It's crazy easy.
Then there is replace the coolant at 120k miles and replace low conduct coolant every 40k/3 years.

Here's the maintenance schedule from the manual for USA:
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#9 ·
Is low conduct coolant the very expensive one?
My wife drives something close to 25k miles per year... Which means 100k miles will be hit within 4 years. so 10 yr warranty is moot point. That said it also means we will have to do low conduct coolant replacement every 18 months or so, if this is very expensive, then all the maintenance "savings" will evaporate.
 
#14 ·
Yes it is. The Ioniq 5 has 2 coolant loops. A electric device and motor loop that uses conventional coolant, 6.4 liters for 2WD and 6.8 liters for 4WD.
The battery coolant loop uses 11.6 or 11.9 liters of the low conductive coolant respectively. The coolant comes in 2 liter jugs that you cannot add water to. The cheapest I have seen online for just the coolant has been $50-60 per 2 liter jug.
 
#10 ·
Let me try and get back to the reason for my question; as I noted the only dealer that I feel comfortable both purchasing and receiving service from is over an hour away. If I need to bring the car in more often than once a year, that is a fact I need to consider before purchasing (every purchase decision is a compromise).

I am looking for input from owners relating how often they find they are back at the dealer.....

Thanks : )
 
#16 ·
Got mine in Jan, haven't been to a dealer since. As with any car, it depends on how often you drive and the car you get. Will your car have issues? Hopefully not, but you don't know until you use it. Other than that, look at the maintenance schedule and you can estimate how often you'll go to the dealer for maintenance. If you rarely drive, then maybe once a year. If you drive a ton, then probably at least couple times a year.
 
#12 ·
I got the car in September last year, and took it back to the dealer just once so far, in March, for software updates (at my request).

I guess you need the dealer if you want to keep the BMS software updated, and obviously if you have a warranty issue (which luckily I did not have yet).

The dealer is 30-45 minutes drive away from me (depending on traffic), BTW.

Hope this helps.
 
#13 ·
The dealer we purchased from (also nearest) is a 125 mile round trip. We've had the car a little over two months and have driven just over 2,000 miles. We have not been back to the dealer since the day we bought it. Given the maintenance schedule referenced above I don't see us needing to go to the dealer more than once a year. How often you would need to see the dealer depends upon how much you drive and whether you have any needs beyond scheduled maintenance.
I believe the Ioniq 5 has only been available in the US less than a year. No one has had long term experience with it yet.
 
#17 ·
The software updates that you can do yourself are for the infotainment system only (which actually covers more than just the infotainment system). And once you install the current version if the infotainment system software, future updates will be done automatically ('over the air' aka OTA).

The issue is that there are other software updates, that only the dealer can do, e.g. for the battery management system (BMS). It's not clear at this stage if these software updates will ever be available via OTA, and even if they will be, this might apply only to future models.

So ultimately you'll need to take the car to the dealer for software updates for the foreseeable future - if you want all of the software to be kept up to date, that is.