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Hi All,
Door handle, black push button not working.
I used only this black button to lock/unlock my Ioniq for more than a year.
It stopped working, passenger button is OK.

Any body faced this issue?
Do You think this problem is covered under warranty?

Thanks
 

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Wow, I use that button a lot as well. I only had the car for 9 months. I'm curious if it's covered by warranty as well.
 

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I’d be on the phone to the dealer like a shot. If the car is under warranty, the lock button certainly is.
 

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yep, warranty job

could be button, or also could be the sensor for the key on that side, does your unfold its mirrors when you approach? I know not all markets have it

if yes then do they unfold when you approach from the side with the failed button?
 

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Yes my drivers side keyless entry door handle button started to lose its tactile click feel. In comparison my passenger side which I hardly use has the click feel. This past winter the drivers side keyless entry door handle button started to cave in some more and was hard to open during the coldest winter months. It is a warranty claim you must do, dealer will fix it. After winter finish I pushed my button pretty hard a few times and it popped out from being caved in and started to have its click feel back again. If it gets caved in and hard to use again I'm going to the dealer.
 

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IONIQ Electric, SE (w/ CCP) 2018.
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My IONIQ is 14 months old and the little black push button failed about 10 days ago. I need to get it replaced under warranty. I wonder if this is a week spot on the vehicle.

OB
 
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I wonder if it is a weakness in cold climates? making the button mechanism more brittle / stiffer?

mines 2 1/2 years old, used daily and often multiple journeys with no issues, but here in the UK we have few days below 0 deg C, and virtually never below -5 deg C

will be interesting to see if we get similar issues in Sweden / Denmark / Norway etc.
 

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mines 2 1/2 years old, used daily and often multiple journeys with no issues, but here in the UK we have few days below 0 deg C, and virtually never below -5 deg C
Same here
 

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Marina Blue HEV Ltd IONIQ from 25 Jul '17
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After 21 months of almost daily use, my driver-side button still seems to be working. I do find it harder to push in winter months, particularly with gloves on, but so far it has not failed, but it does not have the same 'feel' it did when it was new.

Will definitely keep an eye on it over coming months.
@marwanco please let us know how the warranty claim goes.
 
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IONIQ Electric, SE (w/ CCP) 2018.
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I wonder if it is a weakness in cold climates? making the button mechanism more brittle / stiffer?

mines 2 1/2 years old, used daily and often multiple journeys with no issues, but here in the UK we have few days below 0 deg C, and virtually never below -5 deg C

will be interesting to see if we get similar issues in Sweden / Denmark / Norway etc.
I'm in Vancouver which doesn't really get very cold - mostly above zero with the odd few days below zero here and there. Plus my car lives in the garage at home. However, I work at a very dusty location. Perhaps that's the critical common factor?

OB
 
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I wonder if it is a weakness in cold climates? making the button mechanism more brittle / stiffer?

mines 2 1/2 years old, used daily and often multiple journeys with no issues, but here in the UK we have few days below 0 deg C, and virtually never below -5 deg C

will be interesting to see if we get similar issues in Sweden / Denmark / Norway etc.
Mine was extremely difficult to use at -22 deg C, however, as I said earlier mine was already semi-lodged inward making it even more useless in this weather. I have a feeling mine is going to get worse again eventually. I shouldn't have un-jammed mine, should have went to the dealer and got it replaced. If it happens again hopefully it won't be out of warranty by that point. That's how much I dislike going to dealers, trying to fix it myself.
 

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Marina Blue HEV Ltd IONIQ from 25 Jul '17
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If it happens again hopefully it won't be out of warranty by that point.
How long is your warranty? Did you get extended?

My guess is this would qualify as an electrics component which I was told 3 years standard by my dealer, but I took the extended which extended everything to 8 years.
 
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How long is your warranty? Did you get extended?

My guess is this would qualify as an electrics component which I was told 3 years standard by my dealer, but I took the extended which extended everything to 8 years.
I did not get an extended warranty. I just got the standard warranty, although I could get extended warranty before the standard expires if I wanted to at a later date.

That is a good question, to be honest I don't know what category it would fall under. Here's the list of warranty information on Hyundai Canada's website...could be 5 years from what I can interpret from the info?

https://www.hyundaicanada.com/en/ow...wners?year=2018&model=IONIQ&trim=IO15EFEMEL93

Would anyone know what it would fall under?

-------------------------------------------

New Vehicle
HYUNDAI AUTO CANADA’s New Vehicle Limited Warranty covers described components for 60 months from the Warranty Registration Date, or 100,000 KM, whichever occurs first.

WHAT IS COVERED

Any original component that is found to be defective in material or workmanship under normal use and maintenance, except components specifically covered under any other section of the HYUNDAI AUTO CANADA Corp. Warranty.


WHAT IS NOT COVERED

The following is not covered, unless specifically stated in HYUNDAI AUTO CANADA CORP. policy or coverage:

Normal maintenance service:
Including checking, tightening, adjusting, engine tune-ups, fuel system adjustment, wheel toe & balancing, cleaning, lubrication, oil changes, replenishment of fuel,engine oil, transaxle fluid, brake fluid, clutch fluid, power steering fluid, anti-freeze coolant, windshield washer fluid, air conditioner refrigerant, headlight aiming and tire rotation.

Normal replacement of service items:
Including spark plugs, wiper blades, fuses, worn brake and clutch linings, filters, lamp bulbs, belts, tires, hoses, hardware and other similar consumables.
Any vehicle that has been scrapped and a certificate of salvage has been issued for the vehicle

Damage or failure resulting from:
Negligence of proper maintenance as specified in the Owner’s Manual and this Service Passport.
Misuse, accident, theft or fire.
Use of parts other than Genuine HYUNDAI Parts.
Modification, alteration, tampering or improper repair.
Any device and/or accessories installed by any parties other than HYUNDAI.
Deterioration of rubber parts, upholstery and soft trim under normal use and exposure.
Slight irregularities not recognized as affecting quality or function of the vehicle such as slight noise or vibration, or items considered characteristic of the vehicle.

Tires

Consequential damage:
Such as fuel, telephone, travel, lodging, inconvenience, commercial and/or personal loss and loss of use of the vehicle are not covered.


OWNER’S RESPONSIBILITIES

Proper use, maintenance and care of your vehicle in accordance with the instructions contained in this booklet and in your Owner’s Manual.

Aluminum is subject to corrosion due to environmental conditions. (Be sure to give aluminum alloy wheels special attention in winter. If you drive on salted roads, clean the wheels thoroughly afterwards.)

Retaining maintenance service records. It may be necessary for you to show that the required maintenance has been performed.

Delivering the vehicle during regular business hours to an authorized HYUNDAI Dealer to obtain warranty service.

Check for trim, paint or other appearance defects at the time the new vehicle is delivered.

The care and maintenance of a working odometer, so that the total accumulated distance traveled can be readily ascertained.

Coverage: 60 Months / 100,000 KM

Covered Components

Adjustments: 12 Months Or 20,000 KM

Air Conditioner Refrigerant: 12 Months Or 20,000 KM

Paint: 36 Months Or 60,000 KM

Audio System: 36 Months Or 60,000 KM

Battery: 24 Months Or 40,000 KM

Powertrain: 60 Months Or 100,000 KM

Anti-Perforation: 60 Months Or Unlimited KM

Replacement Parts (Excl. Engine & Transmission): 12 Months Or Unlimited KM

Replacement Parts (Engine & Transmission): 12 Months Or 20,000 KM

EV System

HYUNDAI AUTO CANADA CORP. EV System Warranty covers the described components up to a total of 96 months from the warranty registration date, or 160,000 KM, whichever occurs first.

WHAT IS COVERED

The following original EV system components which are found to be defective in material and/or workmanship under normal use and maintenance will be covered during the "Warranty Period" described above:
Motor, Inverter unit, VCM, Reduction gear, DC/DC converter, Onboard charger, Onboard charger connector, Trickle charge cable, In Cable Control Box, High Voltage Battery.

Coverage: 96 Months / 160,000 KM
 

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Marina Blue HEV Ltd IONIQ from 25 Jul '17
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It'd be a good question to ask maybe, where it falls for standard warranty.

I opted for extended as it was first MY with a lot of new tech. So wanted to be sure I was covered...especially since I plan on keeping her for at least 7 years, if not 8.
 

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It seems like the Electronic Power Control Unit should be specified in the EV components and covered for 96 months in Canada. It's covered for 10 years in the US.
 

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Well what do you know? This morning before leaving for work, I press the drivers side keyless door handle button and it has stopped working entirely. The passenger side is fine. Drivers side appears to be completely dead to responding to any input.

Booked a service appointment for tomorrow morning. Pretty sure this falls under the 5 year comprehensive warranty stated above in this thread.

Yes my drivers side keyless entry door handle button started to lose its tactile click feel. In comparison my passenger side which I hardly use has the click feel. This past winter the drivers side keyless entry door handle button started to cave in some more and was hard to open during the coldest winter months. It is a warranty claim you must do, dealer will fix it. After winter finish I pushed my button pretty hard a few times and it popped out from being caved in and started to have its click feel back again. If it gets caved in and hard to use again I'm going to the dealer.
 

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Crazy. It's the only unlock method I used on my 2012 Genesis Coupe for 7.5 years of ownership, including the first two winters when I didn't have a garage for it overnight, and I never had an issue. I'd have expected it to be a run-of-the-mill part that Hyundai had well dialed in by now.
 

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IONIQ Electric, SE (w/ CCP) 2018.
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Well what do you know? This morning before leaving for work, I press the drivers side keyless door handle button and it has stopped working entirely. The passenger side is fine. Drivers side appears to be completely dead to responding to any input.

Booked a service appointment for tomorrow morning. Pretty sure this falls under the 5 year comprehensive warranty stated above in this thread.
Had mine replaced under warranty a couple of months ago. They will need to order a whole new door handle and get it painted before that can make an actual repair. I recommend getting them to do the first two steps, before you waste your time getting to a dealership.

OB
 
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