Hi folks,
2019 Ioniq Blue owner here. Before I start, I just want to say I "did my homework" and searched the forums first. I did find a few posts relevant to this issue but they were (1) all on the older side and (2) I think my situation is a bit unique. Therefore I decided to create my own post. Thanks in advance for your thoughtful help and patience.
The front end of my 2019 Ioniq Blue was run over by a UHaul truck in July of this year (see attached photo). It was a hit-and-run crime in which two other vehicles were also damaged! After months of back and forth with the insurance company and the collision repair shop, they decided to fix it instead of totaling the vehicle. I'll get into the relevant details now...
During the (months!) while the vehicle was getting repaired, the repair shop had to bring the Ioniq to a Hyundai dealer twice because they could not start the car. I was told by the repair shop that Hyundai ended up replacing the "Battery Management System Module" and it was covered under Hyundai warranty. I don't have any more detail about the Hyundai end of the repairs, because the collision repair shop didn't have any line items for this on their invoice. I will get more info from Hyundai in a few days but at the moment that's all I know about that. It's odd to me that an issue resulting from accident damage is covered by warranty but that's not my main concern now.
I finally picked up the repaired vehicle a few weeks ago. A couple of days later, the weather turned cold and I had difficulty starting the car. After several pushes of the button, the car did start but the "Check Hybrid System. Turn engine off" light came on. (see attached photo)
Since I had only picked up the repaired vehicle a few days prior, I first called the collision repair shop. They told me to call Hyundai because the issue is not related to their work. So I called Hyundai and they told me the following:
If you've made it this far, thanks!
Like I said at the beginning, I did some "homework" and the other posts related to this issue mentioned software/firmware updates required to address this problem. I'll note, I'm the original owner of this 2019 vehicle and I NEVER had the issue prior to this recent repair. I've previously started and driven the car in colder weather without issue.
Given the circumstances, do you guys think a firmware update is what is needed? Possibly this Battery Management System Module" was installed by the dealer without updating to the latest firmware? Any suggestions on what I should say to the dealer service department when I visit next week? As mentioned, they wanted me to think it's a common issue and possibly they'll just try to tell me it's no big deal and nothing needs to be done.
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2019 Ioniq Blue owner here. Before I start, I just want to say I "did my homework" and searched the forums first. I did find a few posts relevant to this issue but they were (1) all on the older side and (2) I think my situation is a bit unique. Therefore I decided to create my own post. Thanks in advance for your thoughtful help and patience.
The front end of my 2019 Ioniq Blue was run over by a UHaul truck in July of this year (see attached photo). It was a hit-and-run crime in which two other vehicles were also damaged! After months of back and forth with the insurance company and the collision repair shop, they decided to fix it instead of totaling the vehicle. I'll get into the relevant details now...
During the (months!) while the vehicle was getting repaired, the repair shop had to bring the Ioniq to a Hyundai dealer twice because they could not start the car. I was told by the repair shop that Hyundai ended up replacing the "Battery Management System Module" and it was covered under Hyundai warranty. I don't have any more detail about the Hyundai end of the repairs, because the collision repair shop didn't have any line items for this on their invoice. I will get more info from Hyundai in a few days but at the moment that's all I know about that. It's odd to me that an issue resulting from accident damage is covered by warranty but that's not my main concern now.
I finally picked up the repaired vehicle a few weeks ago. A couple of days later, the weather turned cold and I had difficulty starting the car. After several pushes of the button, the car did start but the "Check Hybrid System. Turn engine off" light came on. (see attached photo)
Since I had only picked up the repaired vehicle a few days prior, I first called the collision repair shop. They told me to call Hyundai because the issue is not related to their work. So I called Hyundai and they told me the following:
- This light commonly comes on during cold weather. The dealership service department rep said "I've had several calls already today"
- It's ok to drive the vehicle despite the light that specifically says "Turn off engine". BTW: I told them I'd need that in writing and indeed they sent me an email stating it's ok to drive.
- They couldn't give me an appointment for several weeks. That appointment is next week.
If you've made it this far, thanks!
Like I said at the beginning, I did some "homework" and the other posts related to this issue mentioned software/firmware updates required to address this problem. I'll note, I'm the original owner of this 2019 vehicle and I NEVER had the issue prior to this recent repair. I've previously started and driven the car in colder weather without issue.
Given the circumstances, do you guys think a firmware update is what is needed? Possibly this Battery Management System Module" was installed by the dealer without updating to the latest firmware? Any suggestions on what I should say to the dealer service department when I visit next week? As mentioned, they wanted me to think it's a common issue and possibly they'll just try to tell me it's no big deal and nothing needs to be done.
