It doesn't work that way. Shouldn't this issue be reported and recalled? It happened to me several times now. So frustrating.Which cable release did you use there are 2
One in the left panel of the boot area under the subwoofer speaker if you have one. This releases the charge door.
There other is under the bottom of the deep plastic bin bin under the boot floor. There is a rectangular plastic cover that you have to open, this is to release a charge cable. Probably needs a good pull.
Otherwise push in the connector before trying to pull it out.
Turn the car off lock the car and unlock. Press the unlock button twice if that doesn't work.