I had this a while back. Most likely an app problem. Best thing is to log out and back in, see if that works. If not try reinstalling the app

 

I tried both but still the same issue

 

Are you parked underground? or in an area with poor cellular or wifi connection?

 

No it parked out on the street

 

Perhaps try the whole setup again? Remove the car from your account and re-pair it. I presume ththe car shows as having mobile reception?

 

Have you got a smart charger app that communicates with the car? I get this error message sometimes if I've checked the charger app (which displays the car's status) and I then try to open BlueLink too soon after the charger app.

 

have you tried rebooting head unit with paper clip in tiny hole on screen? worked every time for me.

 

At yes, I forgot about the paper clip reset.