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2022 Ioniq 5 Preferred (mid trim) Long Range RWD, winter tires
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Discussion Starter · #21 ·
Yes, same here. It was 100% a Bluelink issue. That said, Customer Relations at Hyundai Canada, [email protected] resolved it for me.
Interesting I contacted the same email and Cathryn there told they don’t deal with tech issues and suggested mapNsoft. I had also Submitted a ticket on the software update page and that is being handled by mapNsoft in the US, though there is Korean script for the name of the email account. I have passed on to mapNsoft that others had the issue resolved through Bluelink help. No response to that….
 

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Discussion Starter · #23 ·
How bizarre. I don't know what else to suggest. Maybe Bluelink can re-enroll you from their end?
I can see how Bluelink can be related to the issue if speed camera locations are not fixed in the software but rather the car gets speed camera locations from Bluelink as the car is moving. That would mean Bluelink knows the car’s location at all times (assuming cell service).
 

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I am experiencing the same problem. Also the weather report quite working. This was not working initially, then started working after a previous update (NEEV.CAN.S5W_M.V007.001.211208) , and now has stopped again. Has anyone else noticed this ?
 

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Discussion Starter · #26 ·
I am experiencing the same problem. Also the weather report quite working. This was not working initially, then started working after a previous update (NEEV.CAN.S5W_M.V007.001.211208) , and now has stopped again. Has anyone else noticed this ?
I noticed Saturday in trying to input a destination in the nav the software said I wasn't activated for Bluelink. Presssed OK to activate. Then also went online and logged into bluelink and all seemed fine. Did receive a message saying thanks for activating bluelink associated with the time messing with the nav in the car. Previously when I upgraded the software a couple of weeks ago I received an email thanking for registering with bluelink. That was puzzling as I was already registered and didn't do anything to register again. As others have noted bluelink is the culprit in the upgrade. It seems to be needing upon the upgrade but what exactly isn't told to us.
 

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I noticed Saturday in trying to input a destination in the nav the software said I wasn't activated for Bluelink. Presssed OK to activate. Then also went online and logged into bluelink and all seemed fine. Did receive a message saying thanks for activating bluelink associated with the time messing with the nav in the car. Previously when I upgraded the software a couple of weeks ago I received an email thanking for registering with bluelink. That was puzzling as I was already registered and didn't do anything to register again. As others have noted bluelink is the culprit in the upgrade. It seems to be needing upon the upgrade but what exactly isn't told to us.
Yes this happened to me too. I initiated a support request at: Online Support | Official Hyundai Motors Navigation Update Website and received this reply:

Hello,

Thank you for reaching out to Hyundai AutoEver. This is as you indicated a known issue, we are currently working with the vehicle manufacturer on a solution at this time. Once we have a solution I will be happy to inform you, and provide instruction on how to resolve the issue. Thank you for your patience in this matter, and I do apologize for the inconvenience it has caused.

Sincerely,
William


The reply was from: Hyundai AutoEver <[email protected]>
 

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Discussion Starter · #28 ·
Yes this happened to me too. I initiated a support request at: Online Support | Official Hyundai Motors Navigation Update Website and received this reply:

Hello,

Thank you for reaching out to Hyundai AutoEver. This is as you indicated a known issue, we are currently working with the vehicle manufacturer on a solution at this time. Once we have a solution I will be happy to inform you, and provide instruction on how to resolve the issue. Thank you for your patience in this matter, and I do apologize for the inconvenience it has caused.

Sincerely,
William


The reply was from: Hyundai AutoEver <[email protected]>
Dorothy is handling my ticket.
 

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Discussion Starter · #29 ·
Yes this happened to me too. I initiated a support request at: Online Support | Official Hyundai Motors Navigation Update Website and received this reply:

Hello,

Thank you for reaching out to Hyundai AutoEver. This is as you indicated a known issue, we are currently working with the vehicle manufacturer on a solution at this time. Once we have a solution I will be happy to inform you, and provide instruction on how to resolve the issue. Thank you for your patience in this matter, and I do apologize for the inconvenience it has caused.

Sincerely,
William


The reply was from: Hyundai AutoEver <[email protected]>
Praise Be. Speed Camera warning working as of this morning. There was a message on the infotainment system yesterday afternoon "Bluelink Activation Successful" and this morning a warning came on. MapNsoft must have done something. I have asked what they did.
 
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Just uploaded the new revision and camera speed warnings are back. Oddly my state of charge went up from 89% before upload to 91% after and regen 3 is now stronger, weird.
 

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Discussion Starter · #32 ·
Just uploaded the new revision and camera speed warnings are back. Oddly my state of charge went up from 89% before upload to 91% after and regen 3 is now stronger, weird.
What is the date of the release?
 

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Just uploaded the new revision and camera speed warnings are back. Oddly my state of charge went up from 89% before upload to 91% after and regen 3 is now stronger, weird.
I saw your post and started to download the update, but was running late so had to leave for work.

but... surprise, surprise... my red-light camera notification is working again! I suspect I'll get a reply today from the [email protected] team sometime this morning.
 

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Discussion Starter · #35 ·

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I'm on the latest software (updates today). and can confirm I've lost Navigation and Weather and I presume speed camera warnings too. Only thing that works is remote commands.

I've a case open with Bluelink support (so far the support is somewhat lack lustre). I stupidly decided to click on "unlink" on the car on the weekend and have only just been able to relink it after 3-4 phonecalls. I was hoping a relink would fi whatever was wrong with the weather not working - but clearly not.
 

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There IS a new version on the website dated May 4th, although there is no new notification.

old April version contents:

+|21Q2|NEEV.CAN.S5W_M.V008.001.220419|HM|2022_Ioniq_5_CAN|1319|1
2022_Ioniq_5_CAN|extra_package_ECOHMC.USA.0000.V008.001.220419.165722.tar|123|-216372281|1589606400|1
2022_Ioniq_5_CAN|system_package_ECOHMC.USA.0000.V008.001.220419.165722.tar|123|-2077093260|2451046400|1
2022_Ioniq_5_CAN|navi_backup.tar1|123|-1438069992|3217269248|1
2022_Ioniq_5_CAN|navi_backup.tar10|123|1979765673|1670059008|1
2022_Ioniq_5_CAN|navi_backup.tar2|123|736378978|3218609664|1
2022_Ioniq_5_CAN|navi_backup.tar3|123|-1550961059|3217261568|1
2022_Ioniq_5_CAN|navi_backup.tar4|123|-1309263193|3220442112|1
2022_Ioniq_5_CAN|navi_backup.tar5|123|-1882081382|3153600000|1
2022_Ioniq_5_CAN|navi_backup.tar6|123|1915189898|3092054016|1
2022_Ioniq_5_CAN|navi_backup.tar7|123|-1804950786|2806315520|1
2022_Ioniq_5_CAN|navi_backup.tar8|123|-2023493205|2919884800|1
2022_Ioniq_5_CAN|navi_backup.tar9|123|977638156|2887116800|1
2022_Ioniq_5_CAN|sw_backup.tar|123|-1607542873|539217920|1
2022_Ioniq_5_CAN|TarList.txt_encrypted|123|1670266143|1068|1
2022_Ioniq_5_CAN|TarList.txt_encrypted.rsa|123|516878870|256|1

new May version contents:

+|21Q2|NEEV.CAN.S5W_M.V008.001.220504|HM|2022_Ioniq_5_CAN|1319|1
2022_Ioniq_5_CAN|extra_package_ECOHMC.USA.0000.V008.001.220504.162603.tar|124|-681920876|1589606400|1
2022_Ioniq_5_CAN|system_package_ECOHMC.USA.0000.V008.001.220504.162603.tar|124|1277191066|2451046400|1
2022_Ioniq_5_CAN|navi_backup.tar1|124|-1438069992|3217269248|1
2022_Ioniq_5_CAN|navi_backup.tar10|124|1979765673|1670059008|1
2022_Ioniq_5_CAN|navi_backup.tar2|124|736378978|3218609664|1
2022_Ioniq_5_CAN|navi_backup.tar3|124|-1550961059|3217261568|1
2022_Ioniq_5_CAN|navi_backup.tar4|124|-1309263193|3220442112|1
2022_Ioniq_5_CAN|navi_backup.tar5|124|-1882081382|3153600000|1
2022_Ioniq_5_CAN|navi_backup.tar6|124|1915189898|3092054016|1
2022_Ioniq_5_CAN|navi_backup.tar7|124|-1804950786|2806315520|1
2022_Ioniq_5_CAN|navi_backup.tar8|124|-2023493205|2919884800|1
2022_Ioniq_5_CAN|navi_backup.tar9|124|977638156|2887116800|1
2022_Ioniq_5_CAN|sw_backup.tar|124|-458827251|532428800|1
2022_Ioniq_5_CAN|TarList.txt_encrypted|124|-211076551|1067|1
2022_Ioniq_5_CAN|TarList.txt_encrypted.rsa|124|-727635716|256|1
 

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I just looked again and only APril 28 update what am I missing?
there is no new notification, but the files are different. so they did update it but did not send out a new notification. I just ran the app on my laptop again, downloaded the new files on the USB and updated the car. I never had weather or red light notifications working and opened a ticket with Bluelink yesterday
 
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