Let me mention one "failure" I came across as I tried to get preconditioning to work for me after I had my 22 Ltd updated. I would use voice control to set my navigation point to the town the EA charger was at 150+ miles away. I'd then use the touch panel when I was 30-40 miles away to change the destination to "POI", "Charging","EV location". Yet in some situations, it wouldn't turn preconditioning on. After some experimentation, it turns out a "small" change in destination location will NOT actually trigger the preconditioning to turn on. The instances where it wouldn't turn on were 1) destination was a very small town or 2) original destination was the Walmart where the chargers were at. Once I changed my procedure to setting the original destination to the next town over or a store at the other end of the mall where the Walmart was, preconditioning worked fine. Not to say that this is your specific problem, but try making a change in your procedure of setting the destination. There may be other anomalies in Hyundai's programming that you're finding. Since I changed my procedure, I'm 100% invoking preconditioning, as long as all the publicized conditions are met. (Also helps to have an OBD reader (such as Car Scanner) to verify minimum battery temperatures.)