My car is about one year old, 4300 miles, so it's almost time for the first scheduled service. I'm trying to decide if I should take the car in for servicing or do as much as possible myself instead. There are a number of things making the decision difficult for me but the biggest one is trust.
I did not have a good buying experience with the Hyundai dealerships last year. And I have a distrust of mechanics in general based on past experiences.
With my previous Honda, I performed all normal routine maintenance myself and never needed any repairs done under warranty. I didn't worry about staying in compliance with a warranty. No stress, just regular oil changes, brake replacements, filters, tire rotation, etc. But this week I had a check engine light come on and since the Ioniq is under warranty I took the car to the dealer for diagnosis. I thought this would be a good test run, to see how the service department handled everything. And then decide on how to take care of yearly scheduled maintenance.
The service staff was very friendly and helpful, no pressure. The first diagnosis was a failed purge valve which they would replace under warranty at no cost. Lovely. And bonus - they did not ask for verification that I was in compliance with the fine print of the warranty. And bonus - they did not refuse to service the plug-in Ioniq even though they do not sell the plug-in version here. And bonus - I mentioned that I had one rusty lug nut already and they said they would replace that too. And bonus - they offered a free wash and vacuum of the car. This is a very good experience with the service dept. and a great first impression.
However, next day they called to inform me that they found a wiring harness had been chewed up by a mouse which caused the purge valve to fail. Now they need to replace the wiring harness and purge valve ($1040). And rodent damage is not covered under warranty. Not good, but not their fault, blame the #[email protected]
mouse. They suggested that I see if my insurance would cover the repair bill (minus my $500 deductible).
The insurance agent asked for photos of the damage and an estimate of the repair costs. I passed this requirement on to the service dept. They replied back that the technician was able to repair the wiring harness and now the purge valve is working as normal. No need to replace either but I would get billed $200 for their time and labor.
If I did not have a latent distrust of dealerships and mechanics I would just thank them for saving me $300 and my insurance company $540. But I wonder if they were exaggerating the damage and it wasn't until someone asked for photographic proof to hold them to account that they found a less expensive way to repair it. Maybe I am too distrustful, but I dont like that feeling you get when someone is taking advantage of you or trying to charge more than a fair price. Also, when I got the car back it still had the rusty lug nut.
I have read posts on this forum from members who have great relationships with their Hyundai dealerships. I know good ones are out there and not all mechanics are trying to rip you off. But this experience has left me wondering.